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        "id": "DERBSCC001-DN483440-79745420",
        "title": "CCP002 - Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme",
        "description": "The Council is looking for one or more digital partners to help replace its current platforms with modern technology and to assist in upskilling its in-house Business and ICT teams to ensure a swift transition to modern, resident-centric services. To meet these targets, and as part of its vision for the future, the Council wants to introduce a modern digital experience for Derbyshire residents which encourages them to transact online and reduces the number of telephone and email queries by directing residents towards interacting with the Council through a single sign-in portal. Central to this vision is the procurement and implementation of three new corporate systems which will be will be implemented through a \"Digital Transformation\" / \"Channel Shift\" Programme. The Council is therefore seeking providers for three lots: Lot 1 - Customer Relationship Management (CRM) system which can support and manage end-to-end interactions with the Council; Lot 2 - Complaints, Compliments and Comments system which can provide a \"single source of truth\" for complaints; Lot 3 - Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function (where required) to integrate with the Council's payment system. The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined Lot for all three systems. Contracts will be based on an initial 4 year period, with options to extend up to maximum of 6 additional years.",
        "datePublished": "2020-06-19T17:38:41+01:00",
        "status": "complete",
        "classification": {
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                "streetAddress": "Chatsworth Hall",
                "locality": "Matlock",
                "postalCode": "DE4 3FW",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Carolyne Knott",
                "email": "carolyne.knott@derbyshire.gov.uk"
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            "id": "GB-CFS-145670",
            "name": "GRANICUS-FIRMSTEP Ltd",
            "identifier": {
                "legalName": "GRANICUS-FIRMSTEP Ltd"
            },
            "address": {
                "streetAddress": "EC2A 2DT"
            },
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