{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-05e4168a-2d46-4cd7-93d0-b98f8115be8a-2025-09-08T18:15:13+01:00",
    "date": "2025-09-08T18:15:13+01:00",
    "ocid": "ocds-b5fd17-05e4168a-2d46-4cd7-93d0-b98f8115be8a",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "DN773198",
        "title": "Agent Referred Telephone Payments Service via CCS RM1557.14 G-Cloud 14 Lot 2 Cloud Software",
        "description": "Southend-on-Sea City Council is looking to continue the provision of the Agent Referred Telephone Payments Solution (currently provided by HeyCentric Limited) for citizens to make payment for goods or services by telephone to Southend-on-Sea City Council. Fully PCI DSS Complaint; Fully automated payment line with customisable menu options and script, Semi-Automated payment line and Agent supported payments.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "66000000",
            "description": "Financial and insurance services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "79512000",
                "description": "Call centre"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "SS2 6ER"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 60000,
            "currency": "GBP"
        },
        "value": {
            "amount": 80000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2025-07-21T10:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2025-09-01T00:00:00+01:00",
            "endDate": "2028-08-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-LAE-SOS",
            "name": "Southend-on-sea Borough Council",
            "identifier": {
                "legalName": "Southend-on-sea Borough Council",
                "scheme": "GB-LAE",
                "id": "SOS"
            },
            "address": {
                "streetAddress": "Civic Centre",
                "locality": "SOUTHEND-ON-SEA",
                "postalCode": "SS26EN",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Niki Mistry",
                "email": "nikimistry@southend.gov.uk",
                "telephone": "01702534921"
            },
            "details": {
                "url": "http://www.southend.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-12188113",
            "name": "HeyCentric Limited",
            "identifier": {
                "legalName": "HeyCentric Limited",
                "scheme": "GB-COH",
                "id": "12188113"
            },
            "address": {
                "streetAddress": "Kestrel Court, Harbour Road, Portishead, Bristol, BS20 7AN"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-LAE-SOS",
        "name": "Southend-on-sea Borough Council"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-05e4168a-2d46-4cd7-93d0-b98f8115be8a-1",
            "status": "active",
            "date": "2025-08-28T00:00:00+01:00",
            "datePublished": "2025-09-08T18:15:13+01:00",
            "value": {
                "amount": 60000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-12188113",
                    "name": "HeyCentric Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-09-01T00:00:00+01:00",
                "endDate": "2028-08-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/5fa7b1d9-0045-4fd1-bfac-4b1648ef76af",
                    "datePublished": "2025-09-08T18:15:13+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}