{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-0608ddc9-68ab-461a-9f08-f8d99acfa718-2023-08-04T13:00:25+01:00",
    "date": "2023-08-04T13:00:25+01:00",
    "ocid": "ocds-b5fd17-0608ddc9-68ab-461a-9f08-f8d99acfa718",
    "language": "en",
    "initiationType": "tender",
    "title": "Out of Hours Calling Handling Service",
    "planning": {
        "milestones": [
            {
                "id": "1",
                "title": "Engagement end date",
                "type": "engagement",
                "dueDate": "2023-08-11T23:59:59+01:00"
            }
        ],
        "documents": [
            {
                "id": "1",
                "documentType": "marketEngagementNotice",
                "description": "Early engagement notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/d30f3911-311f-473d-bf58-4f6820f456ea",
                "datePublished": "2023-08-04T13:00:25+01:00",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "tender": {
        "id": "RHA_OOH",
        "title": "Out of Hours Calling Handling Service",
        "description": "Rooftop Housing Association Limited (Rooftop) is seeking a Provider with an excellent track record of providing a high standard call handling service for 12 months with an option to extend . The Provider shall provide an out of hours emergency telephone call handling service for residents of Rooftop. The services will relate to emergency responsive repairs and anti-social behaviour. The Provider will be responsible for logging calls appropriately, as per Rooftop's guidelines and procedures. Rooftop has a dedicated in-house team taking these calls from Mon-Fri - 8am -16:30pm therefore the Service Provider will receive and prioritise calls during out of hours. This is an early engagement notice. If a Provider is interested in the above, please email procurement@rooftopgroup.org.",
        "status": "planning",
        "classification": {
            "scheme": "CPV",
            "id": "79510000",
            "description": "Telephone-answering services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "WR11 4YD"
                    }
                ]
            }
        ],
        "suitability": {
            "sme": true,
            "vcse": false
        }
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/J8A7z2D3",
            "name": "ROOFTOP HOUSING GROUP LIMITED",
            "identifier": {
                "legalName": "ROOFTOP HOUSING GROUP LIMITED",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/J8A7z2D3"
            },
            "address": {
                "streetAddress": "70 High Street",
                "locality": "EVESHAM",
                "postalCode": "WR114YD",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Melissa",
                "email": "procurement@rooftopgroup.org",
                "telephone": "01386 420800"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/J8A7z2D3",
        "name": "ROOFTOP HOUSING GROUP LIMITED"
    }
}