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        "id": "SYHA001-DN314398-41381098",
        "title": "Unified Communications",
        "description": "SYHA is looking to replace the existing system with a Unified Communications Solution that is fully integrated with Office 365. The key requirements for the replacement solution are: - A Telephony and Contact Centre solution which can be used from any location using any device i.e. That is any office, from home and even when working as a mobile user. - Contact Centre solution which provides omni-channel options e.g. voice, email, web chat, social media and txt integration using any form of these communications for inbound and outbound contacts. - PCI DSS compliant call recording solution which automatically pauses and then starts call recordings for the customer services and repairs contact centres. - A Call Recording solution which records all calls coming in and out of the business from any location. The Call Recording Solution must also have a facility to evaluate and score the recorded calls. - Wallboard software to display call queues, important messages, etc. - CTI integration to screen pop customer records which are held in SYHA's Housing management system from Civica. - The solution that can be resiliently provisioned and which has no single points of failure for all components. - The solution needs to easily accommodate growth and contraction of users across SYHA.",
        "datePublished": "2018-01-05T15:55:53Z",
        "status": "complete",
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            "name": "South Yorkshire Housing Association",
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            "address": {
                "streetAddress": "26 Woodhouse Gardens",
                "locality": "Brighouse",
                "postalCode": "HD6 3UH",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Chris Shaw",
                "email": "chris.shaw@shawc.co.uk",
                "telephone": "+44 7722067596"
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            "details": {
                "url": "http://www.syha.co.uk"
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            "roles": [
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            "name": "RingCentral UK Ltd",
            "identifier": {
                "legalName": "RingCentral UK Ltd"
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            "address": {
                "streetAddress": "WA14 2DT"
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