{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-1331b35e-0e19-49f4-ad7a-6d0951637dc3-2020-06-05T08:23:23+01:00",
    "date": "2020-06-05T08:23:23+01:00",
    "ocid": "ocds-b5fd17-1331b35e-0e19-49f4-ad7a-6d0951637dc3",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "RMBC - 031029",
        "title": "RMBC - LA - Customer Relationship Management System and Content Management System",
        "description": "The Authority is seeking to contract with one provider for a combined CRM and CMS solution to significantly improve its digital self-service and assisted-service offering via a new customer portal for a number of interactions including Waste (fly tipping, missed collections, garden and bulky waste), on-line Planning submissions, on-line activities for Housing and Revenues and Benefits. The solution will enable the Authority to build a data-rich Customer Services provision, enabling analysis of customer needs and shaping services accordingly. The solution will provide the Authority with a single view of its customers to break down silos across the Authority and the services it provides; Officers will achieve a better understanding of how customers interact across all services whilst enabling them to track service requests, check for updates electronically, deliver personalised, targeted services and communication and thus building stronger and effective relationships with them. Additional information: This tender is to be completed electronically using the SE Shared Services Procurement eSourcing portal. https://www.sesharedservices.org.uk/esourcing/opportunities The SE Shared Services eSourcing portal provides a web-based tool that provides a simple, secure and efficient means for managing tendering and quotation activities reducing the time and effort required for both buyers and Potential Bidders. The portal allows for tender clarifications and submitting your bid electronically. In order to bid for this opportunity you will need to register your company on the SE Shared Services portal. Is a Recurrent Procurement Type? : Yes",
        "datePublished": "2020-06-05T08:23:23+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "72212224",
                "description": "Web page editing software development services"
            },
            {
                "scheme": "CPV",
                "id": "72212783",
                "description": "Content management software development services"
            },
            {
                "scheme": "CPV",
                "id": "72212400",
                "description": "Business transaction and personal business software development services"
            },
            {
                "scheme": "CPV",
                "id": "72200000",
                "description": "Software programming and consultancy services"
            },
            {
                "scheme": "CPV",
                "id": "72266000",
                "description": "Software consultancy services"
            },
            {
                "scheme": "CPV",
                "id": "72211000",
                "description": "Programming services of systems and user software"
            },
            {
                "scheme": "CPV",
                "id": "72212000",
                "description": "Programming services of application software"
            },
            {
                "scheme": "CPV",
                "id": "72212220",
                "description": "Internet and intranet software development services"
            },
            {
                "scheme": "CPV",
                "id": "72212517",
                "description": "IT software development services"
            },
            {
                "scheme": "CPV",
                "id": "72212200",
                "description": "Networking, Internet and intranet software development services"
            },
            {
                "scheme": "CPV",
                "id": "72210000",
                "description": "Programming services of packaged software products"
            },
            {
                "scheme": "CPV",
                "id": "72212333",
                "description": "Contact management software development services"
            },
            {
                "scheme": "CPV",
                "id": "72413000",
                "description": "World wide web (www) site design services"
            },
            {
                "scheme": "CPV",
                "id": "72421000",
                "description": "Internet or intranet client application development services"
            },
            {
                "scheme": "CPV",
                "id": "72415000",
                "description": "World wide web (www) site operation host services"
            },
            {
                "scheme": "CPV",
                "id": "72263000",
                "description": "Software implementation services"
            },
            {
                "scheme": "CPV",
                "id": "72212445",
                "description": "Customer Relation Management software development services"
            },
            {
                "scheme": "CPV",
                "id": "72212325",
                "description": "Form making software development services"
            },
            {
                "scheme": "CPV",
                "id": "72212422",
                "description": "Software development services suites"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "KT15 2AH"
                    },
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 700000,
            "currency": "GBP"
        },
        "value": {
            "amount": 850000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2020-07-07T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2020-09-28T00:00:00+01:00",
            "endDate": "2027-09-27T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/d2bb4935-9d77-4a6d-be8c-ceb8bcaf5bf1",
                "datePublished": "2020-06-05T08:23:23+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Additional information on how to apply for this contract",
                "url": "https://in-tendhost.co.uk/sesharedservices/aspx/"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-17225",
            "name": "SE Shared Services",
            "identifier": {
                "legalName": "SE Shared Services"
            },
            "address": {
                "streetAddress": "Station Road, Addlestone",
                "locality": "Surrey",
                "postalCode": "KT15 2AH",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Loraine Austin (RMBC)",
                "email": "loraine.austin@runnymede.gov.uk",
                "telephone": "01932 425638"
            },
            "details": {
                "url": "http://www.runnymede.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-17225",
        "name": "SE Shared Services"
    }
}