{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-1335f1cd-a5f8-4071-8fdf-1951d086deaf-2025-10-29T12:27:37Z",
    "date": "2025-10-29T12:27:37Z",
    "ocid": "ocds-b5fd17-1335f1cd-a5f8-4071-8fdf-1951d086deaf",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CPD4130014",
        "title": "MHCLG Contact Centre First Line Support Services",
        "description": "This contract has already been awarded and is being published for transparency purposes. Outsourced cloud contact centre as a service, with associated back office and case management solutions.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 12000000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2025-09-04T17:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2025-10-01T00:00:00+01:00",
            "endDate": "2027-09-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/CkD254kv",
            "name": "Ministry of Housing, Communities and Local Government",
            "identifier": {
                "legalName": "Ministry of Housing, Communities and Local Government",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/CkD254kv"
            },
            "address": {
                "streetAddress": "Fry Building, 2 Marsham Street",
                "locality": "London",
                "postalCode": "SW1P 4DF",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "commercialtenders@communities.gov.uk",
                "telephone": "03034440000"
            },
            "details": {
                "url": "https://gov.uk/MHCLG"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-01283512",
            "name": "XBP Europe Limited",
            "identifier": {
                "legalName": "XBP Europe Limited",
                "scheme": "GB-COH",
                "id": "01283512"
            },
            "address": {
                "streetAddress": "Baronsmede, 20 The Avenue, Egham, Surrey, TW20 9AB, United Kingdom"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/CkD254kv",
        "name": "Ministry of Housing, Communities and Local Government"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-1335f1cd-a5f8-4071-8fdf-1951d086deaf-1",
            "status": "active",
            "date": "2025-10-28T00:00:00Z",
            "datePublished": "2025-10-29T12:27:36Z",
            "value": {
                "amount": 12000000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-01283512",
                    "name": "XBP Europe Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-10-01T00:00:00+01:00",
                "endDate": "2027-09-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/febc0258-e2c6-4fd2-868e-00b4e0c8bbb7",
                    "datePublished": "2025-10-29T12:27:36Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "contractSigned",
                    "description": "Redacted version of signed contract",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/b756f8a6-fc6a-4d3e-b8c9-59f94ee16b12",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}