{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-154356de-c016-4436-84c3-b4871058d520-2024-01-16T12:18:42Z",
    "date": "2024-01-16T12:18:42Z",
    "ocid": "ocds-b5fd17-154356de-c016-4436-84c3-b4871058d520",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "IT-230-7730-CST24",
        "title": "Bespoke Customer Service Training",
        "description": "The council is looking to deliver a bespoke customer service programme specifically targeted for officers who deliver a front-line service either face to face or over the phone to a diverse range of citizens in Sandwell. The training package needs to deliver face to face sessions in small groups as well as the option to develop a training design that can be converted by Sandwell's inhouse Learning & Development team to an eLearning course for all Sandwell Council employees. The face to face sessions will need to be delivered at one of the Sandwell Council sites. The estimated budget available for the delivery of this training is PS90,000 and the contract period will be for 1 year, commencing April 2024. This information is intended to assist with the preparation of your bid. The Council does not bind itself to this or any other figure and is not a guarantee of business which may be generated from this contract. Additional information: This is an Invitation to Quote with information, instructions and guidance provided in this document, following consideration of which the Quotation submission should be completed and returned by all suppliers who wish to quote for the requirement described in the following pages. Delivery Notes Delivery via face to face session at Sandwell venues. Funding Type (WEFO or EU) : EU Funding Description Via LGA grant monies Is a Recurrent Procurement Type? : No",
        "datePublished": "2024-01-16T12:18:42Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "73220000",
            "description": "Development consultancy services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "79400000",
                "description": "Business and management consultancy and related services"
            },
            {
                "scheme": "CPV",
                "id": "79410000",
                "description": "Business and management consultancy services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "B69 3DB"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2024-02-16T15:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2024-04-01T01:00:00+01:00",
            "endDate": "2025-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/c6333f04-7189-4422-9a28-db28b2c3b2c3",
                "datePublished": "2024-01-16T12:18:42Z",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "description": "Additional information on how to apply for this contract",
                "url": "https://in-tendhost.co.uk/sandwellmbc/aspx/"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-16",
            "name": "Sandwell Metropolitan Borough Council",
            "identifier": {
                "legalName": "Sandwell Metropolitan Borough Council"
            },
            "address": {
                "streetAddress": "Freeth Street, Oldbury",
                "locality": "West Midlands",
                "postalCode": "B69 3DB",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Clair Norton",
                "email": "clair_norton@sandwell.gov.uk",
                "telephone": "0121 569 5732"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-16",
        "name": "Sandwell Metropolitan Borough Council"
    }
}