{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf-2025-05-16T18:55:37+01:00",
    "date": "2025-05-16T18:55:37+01:00",
    "ocid": "ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CF-3036900D0O000000rwimUAA",
        "title": "Helpdesk System",
        "description": "Nottingham University Hospitals NHS Trust (the Trust) requires an ongoing, expert Helpdesk System to ensure continued operation and to enhance the customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting. In the event of a failure, the Helpdesk System could become inoperable, which would significantly increase the risk of the hospital staff not being able to access the system. To prevent such scenarios and ensure the continued functionality of the helpdesk system, the Trust has entered into a 12-month service agreement with Freshworks Inc via the G-Cloud 14 Framework.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72590000",
            "description": "Computer-related professional services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "72250000",
                "description": "System and support services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "NG5 1PB"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 30420,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2025-03-03T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2025-04-01T00:00:00+01:00",
            "endDate": "2026-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        }
    },
    "parties": [
        {
            "id": "GB-CFS-197565",
            "name": "Nottingham University Hospitals NHS Trust",
            "identifier": {
                "legalName": "Nottingham University Hospitals NHS Trust"
            },
            "address": {
                "streetAddress": "Hucknall Road",
                "locality": "Nottingham",
                "postalCode": "NG5 1PB",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Lawrence Matome",
                "email": "lawrence.matome@nhs.net",
                "telephone": "01159691169"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-281778",
            "name": "Freshworks Technologies UK Limited",
            "identifier": {
                "legalName": "Freshworks Technologies UK Limited"
            },
            "address": {
                "streetAddress": "Wework, 26 Hatton Garden, London EC1N 8BR"
            },
            "details": {
                "scale": "sme"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-197565",
        "name": "Nottingham University Hospitals NHS Trust"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf-1",
            "status": "active",
            "date": "2025-03-31T00:00:00+01:00",
            "datePublished": "2025-05-16T18:55:37+01:00",
            "value": {
                "amount": 30420,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-281778",
                    "name": "Freshworks Technologies UK Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-04-01T00:00:00+01:00",
                "endDate": "2026-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/fcfe369b-a8bf-44b6-afd9-a54868358f20",
                    "datePublished": "2025-05-16T18:55:37+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}