{ "tag": [ "compiled" ], "id": "ocds-b5fd17-1f5839f3-0838-410c-8eb7-60ee65f3dfdb-2017-10-04T12:13:14+01:00", "date": "2017-10-04T12:13:14+01:00", "ocid": "ocds-b5fd17-1f5839f3-0838-410c-8eb7-60ee65f3dfdb", "language": "en", "initiationType": "tender", "tender": { "id": "RM3815/2", "title": "Contact Centre Services", "description": "Crown Commercial Service as the Authority put in place a Pan Government Collaborative Framework Agreement for use by UK public sector bodies identified at V1.3 in OJEU Contract Notice 2017/S 046-085248 (and any future successors to these organisations), which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental Public Bodies, NHS Bodies and Local Authorities and the wider public sector. The services within the scope of this Framework Agreement have been divided into 2 Lots: - Lot 1 - Specialist Contact Centre Consultancy Services; and - Lot 2 - Contact Centre Services. Suppliers had the opportunity to bid for both of the two (2) Lots. However if a Supplier was successful on both Lots they were only awarded a place on the Lot that they had indicated in the Tender as their preferred Lot . For clarity, Suppliers were not allowed to be awarded a Framework Agreement for both Lot 1 and Lot 2. The duration of the Contact Centre Services Framework Agreement shall be for a period of four (4) years.", "datePublished": "2017-03-09T12:43:14Z", "status": "complete", "classification": { "scheme": "CPV", "id": "79342300", "description": "Customer services" }, "additionalClassifications": [ { "scheme": "CPV", "id": "79511000", "description": "Telephone operator services" }, { "scheme": "CPV", "id": "79512000", "description": "Call centre" } ], "items": [ { "id": "1", "deliveryAddresses": [ { "countryName": "British Oversea Territories" }, { "countryName": "Channel Islands" }, { "countryName": "Europe" }, { "countryName": "Isle of Man" }, { "countryName": "Rest of the World" }, { "countryName": "United Kingdom" }, { "countryName": "British Oversea Territories" }, { "countryName": "Channel Islands" }, { "countryName": "Europe" }, { "countryName": "Isle of Man" }, { "countryName": "Rest of the World" }, { "countryName": "United Kingdom" }, { "countryName": "British Oversea Territories" }, { "countryName": "Channel Islands" }, { "countryName": "Europe" }, { "countryName": "Isle of Man" }, { "countryName": "Rest of the World" }, { "countryName": "United Kingdom" } ] } ], "value": { "amount": 645000000, "currency": "GBP" }, "procurementMethod": "open", "procurementMethodDetails": "Open procedure (above threshold)", "tenderPeriod": { "endDate": "2017-04-03T23:59:59+01:00" }, "contractPeriod": { "startDate": "2017-05-31T00:00:00+01:00", "endDate": "2021-05-30T23:59:59+01:00" }, "suitability": { "sme": true, "vcse": false }, "mainProcurementCategory": "services", "documents": [ { "id": "1", "documentType": "tenderNotice", "description": "Opportunity notice on Contracts Finder", "url": "https://www.contractsfinder.service.gov.uk/Notice/34506b23-be78-4b2d-a239-f4610de208d0", "datePublished": "2017-03-13T14:06:37Z", "format": "text/html", "language": "en" }, { "id": "2", "documentType": "tenderNotice", "description": "2017-OJS046-085248-en", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/c5c308cc-8126-4a27-9bff-5366cffb6b7d", "format": "application/pdf" }, { "id": "3", "documentType": "tenderNotice", "description": "Attachment 1 Invitation to Tender Read First v0.2", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/e9ef93df-7955-41f6-9cfd-a5c7c22ed1d2", "format": "application/pdf" }, { "id": "4", "documentType": "tenderNotice", "description": "Attachment 2 Participation and Selection Questionnaire Guidance v0.1", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/cf891e37-3283-47b7-b4dc-acacdc1b07d7", "format": "application/pdf" }, { "id": "5", "documentType": "tenderNotice", "description": "Attachment 3 Award Questionnaire", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/53888aaf-53d8-4eb0-9828-abefc38498d0", "format": "application/pdf" }, { "id": "6", "documentType": "tenderNotice", "description": "Attachment 4a Lot 1 Framework Agreement Terms and Conditions DRAFT", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/a32d6499-6542-4cac-835a-6f163d8092c1", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "7", "documentType": "tenderNotice", "description": "Attachment 4b Lot 2 Framework Agreement Terms and Conditions DRAFT", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/414edd2b-3f95-4f8e-b714-4ca40557b127", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "8", "documentType": "tenderNotice", "description": "Attachment 5 Framework Agreement Schedule 2 Part A Goods and Services V0.1", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/fe9f7533-5a12-4423-a614-a072d27cc477", "format": "application/pdf" }, { "id": "9", "documentType": "tenderNotice", "description": "Attachment 6a Framework Schedule 4 Template Call Off Agreement LOT 1", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/be7c4ae4-83e9-4f09-b07f-05fae22d37cf", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "10", "documentType": "tenderNotice", "description": "Attachment 6b Framework Schedule 4 Template Call Off Order Form Lot 2 DRAFT", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/b6f01745-5aac-49d3-9f33-bb8b58ec7255", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "11", "documentType": "tenderNotice", "description": "Attachment 7 Terms of Participation V0.1", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/e837090e-0b72-4de5-b8a5-be0472662128", "format": "application/pdf" }, { "id": "12", "documentType": "tenderNotice", "description": "Attachment 8 Declaration of Compliance - V0.1", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/d35b8ffb-886d-455d-9dfa-f3227c541759", "format": "application/pdf" }, { "id": "13", "documentType": "tenderNotice", "description": "Attachment 9 Financial Assessment Template For information only", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/af7f9dc3-6532-4044-888c-1233d6606705", "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet" }, { "id": "14", "documentType": "tenderNotice", "description": "Attachment 10 Pricing Model Lot1 and Lot2", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/f555b9c4-2abd-43ff-9da5-4a1656f510e0", "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet" }, { "id": "15", "documentType": "tenderNotice", "description": "Attachment 11 Security Guidance", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/63fbe3a1-a7c0-4440-8c33-9e025b02d18a", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "16", "documentType": "tenderNotice", "description": "Attachment 12 Framework Agreement Population Template Lot 1 and Lot 2 v0.1", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/89f3db4b-4209-4311-ac43-6792a6fa85f4", "format": "application/msword" }, { "id": "17", "documentType": "tenderNotice", "description": "Attachment 13 eSourcing_Suite_Supplier_Guidance_Part_A_-_Registration_v2", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/9962235c-fdcc-4965-bc98-e014640761cf", "format": "application/pdf" }, { "id": "18", "documentType": "tenderNotice", "description": "Attachment 14 eSourcing_Suite_Supplier_Guidance_Part_B_-_Tendering_and_FCs_v2_18.10.2016", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/93c2e159-4662-49b2-9b5c-8f42df39f7e3", "format": "application/pdf" }, { "id": "19", "documentType": "tenderNotice", "description": "Attachment 1 Invitation to Tender Read First V3 FINAL", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/3ee92a7b-7f94-44b1-bc6c-6aa1bbbb33ba", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "20", "documentType": "tenderNotice", "description": "Attachment 10 Pricing Model Lot1 and Lot2 V2", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/cd800504-4248-4bde-899c-88b40c8895a1", "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet" }, { "id": "21", "documentType": "tenderNotice", "description": "Attachment 2 Participation and Selection Questionnaire Guidance V2 FINAL", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/7848db29-ad03-4743-89e6-00057d0ff142", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" } ] }, "parties": [ { "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/6sQD8uds", "name": "Crown Commercial Service", "identifier": { "legalName": "Crown Commercial Service", "scheme": "GB-SRS", "id": "supplierregistration.cabinetoffice.gov.uk/6sQD8uds" }, "address": { "streetAddress": "9th Floor, The Capital, Old Hall Street", "locality": "Liverpool", "postalCode": "L3 9PP", "countryName": "England" }, "contactPoint": { "email": "supplier@crowncommercial.gov.uk", "telephone": "0345 010 3503" }, "details": { "url": "http://www.gov.uk/ccs" }, "roles": [ "buyer" ] }, { "id": "GB-CFS-57560", "name": "Please find list of successful awarded suppliers under Attachmen", "identifier": { "legalName": "Please find list of successful awarded suppliers under Attachmen" }, "address": { "streetAddress": "As above." }, "details": { "scale": "large", "vcse": false }, "roles": [ "supplier" ] } ], "buyer": { "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/6sQD8uds", "name": "Crown Commercial Service" }, "awards": [ { "id": "ocds-b5fd17-1f5839f3-0838-410c-8eb7-60ee65f3dfdb-1", "status": "active", "date": "2017-05-30T00:00:00+01:00", "datePublished": "2017-10-04T12:13:14+01:00", "value": { "amount": 645000000, "currency": "GBP" }, "suppliers": [ { "id": "GB-CFS-57560", "name": "Please find list of successful awarded suppliers under Attachmen" } ], "contractPeriod": { "startDate": "2017-05-31T00:00:00+01:00", "endDate": "2021-05-30T23:59:59+01:00" }, "documents": [ { "id": "1", "documentType": "awardNotice", "description": "Awarded contract notice on Contracts Finder", "url": "https://www.contractsfinder.service.gov.uk/Notice/4a2ab0a1-578e-45bd-8fb6-2c81dd38d305", "datePublished": "2017-10-04T12:13:14+01:00", "format": "text/html", "language": "en" }, { "id": "2", "documentType": "tenderNotice", "description": "RM3815 Contact Centre Successful Supplier List", "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/30c5c631-51a4-4fec-94e2-82a67c765e6d", "format": "application/pdf" } ] } ] }