{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-222742d9-d487-4ee5-ac19-61f955d53801-2023-07-07T16:18:49+01:00",
    "date": "2023-07-07T16:18:49+01:00",
    "ocid": "ocds-b5fd17-222742d9-d487-4ee5-ac19-61f955d53801",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "2223-0366-Contact Centre Omnichannel Solution-G-Cloud 13-(RM61557.13)",
        "title": "2223-0366-Contact Centre Omnichannel Solution-G-Cloud 13-(RM61557.13)",
        "description": "Islington Council has established a Resident Experience Programme to ensure residents get a great experience when contacting the council whether that be through our digital, telephone or face to face channels. The programme sets out to make the best use of technology to accelerate channel shift from traditional, and costly, channels such as a face to face and telephone to digital by making it the channel of choice whilst always considering access to services for those that are digitally excluded. To achieve this, the Council needs to invest in redesigning all our digital, telephone and face to face channels.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 1600000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2023-04-17T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2023-06-27T00:00:00+01:00",
            "endDate": "2027-06-26T23:59:59+01:00"
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        },
        "mainProcurementCategory": "services"
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    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/3khd5KJZ",
            "name": "ISLINGTON COUNCIL",
            "identifier": {
                "legalName": "ISLINGTON COUNCIL",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/3khd5KJZ"
            },
            "address": {
                "streetAddress": "222 Upper Street",
                "locality": "LONDON",
                "postalCode": "N11XR",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Procurement Team",
                "email": "Procurement@islington.gov.uk",
                "telephone": "020 7527 8118"
            },
            "roles": [
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            ]
        },
        {
            "id": "GB-COH-05083841",
            "name": "8X8 UK LIMITED",
            "identifier": {
                "legalName": "8X8 UK LIMITED",
                "scheme": "GB-COH",
                "id": "05083841"
            },
            "address": {
                "streetAddress": "Unit 1-2,8x8 Bell Business Park Smeaton Close AYLESBURY Buckinghamshire HP19 8JR GB"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
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            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/3khd5KJZ",
        "name": "ISLINGTON COUNCIL"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-222742d9-d487-4ee5-ac19-61f955d53801-1",
            "status": "active",
            "date": "2023-05-23T00:00:00+01:00",
            "datePublished": "2023-07-07T16:18:49+01:00",
            "value": {
                "amount": 717493,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-05083841",
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                }
            ],
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                "endDate": "2027-06-26T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/5f9634bc-469b-41d3-9be2-db5a41d30d9c",
                    "datePublished": "2023-07-07T16:18:49+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}