{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-238131a3-0b0b-4288-8dd1-21c046d35ed4-2018-01-25T13:53:33Z",
    "date": "2018-01-25T13:53:33Z",
    "ocid": "ocds-b5fd17-238131a3-0b0b-4288-8dd1-21c046d35ed4",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "TS17003 Award",
        "title": "TS17003 - Supply of an Internally Hosted Contact Centre Telephony and Multi-Channel Solution with Associated Services",
        "description": "The Council requires an internally hosted contact centre telephony and multi-channel solution that enables its contact centre to manage and respond to incoming and outgoing telephone calls and all customer interaction s regardless of channel. Associated services include training, implementation, support and maintenance and ad hoc consultancy. A web chat module is also required to help the Council encourage greater take-up of online services to reduce the number of enquiries and referrals made by other means (e.g. Phone calls and e-mail, social media, text message). The Solution needs to be agile, adaptable and easily configurable by non-IT staff. It needs to provide multi-channel visibility and allow Contact Centre business administrators and supervisors to quickly implement operational changes. The Solution must be resilient to ensure the continued safe delivery of complex and urgent social care calls, which are handled by Call Derbyshire 24/7/365. The Solution must be scalable, so it can be deployed to other areas of the Council if required and be responsive to changes in demand and functionality The Council takes calls on behalf of other local authorities and. Government bodies who will not have access to the Solution themselves.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "72000000",
                "description": "IT services: consulting, software development, Internet and support"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "East Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 650000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Restricted procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2017-06-09T23:59:59+01:00"
        },
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            "endDate": "2022-12-07T23:59:59Z"
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    "parties": [
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            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/5UPk6bYB",
            "name": "DERBYSHIRE COUNTY COUNCIL",
            "identifier": {
                "legalName": "DERBYSHIRE COUNTY COUNCIL",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/5UPk6bYB"
            },
            "address": {
                "streetAddress": "County Hall",
                "locality": "Matlock",
                "postalCode": "DE4 3AG",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "shane.linthwaite@derbyshire.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-02831215",
            "name": "NETCALL TELECOM LIMITED",
            "identifier": {
                "legalName": "NETCALL TELECOM LIMITED",
                "scheme": "GB-COH",
                "id": "02831215"
            },
            "address": {
                "streetAddress": "Hamilton House HP1 1BB GB"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
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    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/5UPk6bYB",
        "name": "DERBYSHIRE COUNTY COUNCIL"
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    "awards": [
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            "status": "active",
            "date": "2017-09-27T00:00:00+01:00",
            "datePublished": "2018-01-25T13:53:33Z",
            "value": {
                "amount": 650000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-02831215",
                    "name": "NETCALL TELECOM LIMITED"
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            ],
            "contractPeriod": {
                "startDate": "2017-12-08T00:00:00Z",
                "endDate": "2022-12-07T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/0f0f5dcb-4bac-4bdd-a192-6e7e753462bd",
                    "datePublished": "2018-01-25T13:53:33Z",
                    "format": "text/html",
                    "language": "en"
                }
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}