{
    "tag": [
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    "id": "ocds-b5fd17-26018cd8-7d09-49cf-941a-b38d8df00865-2024-09-18T14:14:44+01:00",
    "date": "2024-09-18T14:14:44+01:00",
    "ocid": "ocds-b5fd17-26018cd8-7d09-49cf-941a-b38d8df00865",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "LJMU 2411-1",
        "title": "Contract for Enterprise Service Management System",
        "description": "The University is looking to replace its ageing IT Service Management solution (Ivanti Service Desk - previously known as LANDesk Service Desk) with a modern comprehensive Enterprise Service Management solution, capable of supporting the delivery of service, to students, academics and each other, by all of our professional services teams. We want to ensure that all members of the University receive a consistent support experience across all areas of delivery, simplifying access to services and removing the need to know the workings of the organization, in order to get help promptly at the point of need. We want to focus on a positive user experience and exploit functionality to aid back-office efficiency e.g. workflow and automation. The University is seeking to procure a cloud-based Enterprise Service Management (ESM) solution to facilitate the management of all aspects of service to staff, students and external partners, beginning with existing users (>400) of our current system in the first instance, but extending to other parts of the university in the near future in a phased approach. All staff and students will need access to the customer facing portal. We will also need to offer guest access to external enquirers including alumni, prospective students and contacts in other organisations, such as the local council and other government or higher education authorities. Additional information: Please register on https://in-tendhost.co.uk/ljmu/aspx/Home and download the documents from this site,",
        "datePublished": "2024-09-18T14:14:44+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "48451000",
            "description": "Enterprise resource planning software package"
        },
        "items": [
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                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "L2 2QP"
                    }
                ]
            }
        ],
        "value": {
            "amount": 20000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2024-10-18T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2025-01-06T00:00:00Z",
            "endDate": "2030-01-05T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "goods",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/be150283-dc07-4f04-be20-b39ec7519fff",
                "datePublished": "2024-09-18T14:14:44+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "biddingDocuments",
                "description": "Please register on https://in-tendhost.co.uk/ljmu/aspx/Home and download the documents from this site, Please also place any queries regarding this tender via the correspondence function. Please do not make direct access with the buyer , all must come vai In-tend. We cannot respond to direct emails",
                "url": "https://in-tendhost.co.uk/ljmu/aspx/Home"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/skz96Va7",
            "name": "Liverpool John Moores University",
            "identifier": {
                "legalName": "Liverpool John Moores University",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/skz96Va7"
            },
            "address": {
                "streetAddress": "Exchange Station",
                "locality": "Liverpool",
                "postalCode": "L2 2QP",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Procurement Services",
                "email": "PurchaseOrderQueries@ljmu.ac.uk"
            },
            "details": {
                "url": "http://www.ljmu.ac.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/skz96Va7",
        "name": "Liverpool John Moores University"
    }
}