{
    "tag": [
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    "id": "ocds-b5fd17-2abfd4f3-e89b-428d-814f-afc417c5b526-2026-02-09T10:50:26Z",
    "date": "2026-02-09T10:50:26Z",
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    "language": "en",
    "initiationType": "tender",
    "title": "Pre-market Engagement (PME): CRM System to Integrate with a CCaaS Platform for Police Control Room & Contact Centre",
    "planning": {
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                "id": "1",
                "title": "Engagement end date",
                "type": "engagement",
                "dueDate": "2026-03-02T23:59:59Z"
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        ],
        "documents": [
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                "documentType": "marketEngagementNotice",
                "description": "Early engagement notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/62ae204a-0cfd-4d42-92a5-22e7f60eae82",
                "datePublished": "2026-02-05T16:11:30Z",
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                "description": "Pre-market Engagement (PME): CRM System to Integrate with a CCaaS Platform for Police Control Room & Contact Centre",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/364121c7-b4f7-4164-9f8c-546416a65531",
                "format": "application/pdf"
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            {
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                "description": "Pre-market Engagement (PME): CRM System to Integrate with a CCaaS Platform for Police Control Room & Contact Centre",
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                "format": "application/pdf"
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            {
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                "description": "Pre-market Engagement (PME): CRM System to Integrate with a CCaaS Platform for Police Control Room & Contact Centre",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/364121c7-b4f7-4164-9f8c-546416a65531",
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        "id": "TVP01047",
        "title": "Pre-market Engagement (PME): CRM System to Integrate with a CCaaS Platform for Police Control Room & Contact Centre",
        "description": "HIOWC & TVP is seeking information from qualified suppliers regarding the provision of a Customer Relationship Management (CRM) system that will integrate with a new Contact Centre as a Service (CCaaS) platform currently being procured for our Police Control Room and Contact Centre environments. Please see the attached document for further information and instruction Please submit responses by the closing date to the following address: procurementict@thamesvalley.police.uk",
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            "id": "48000000",
            "description": "Software package and information systems"
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                "id": "72000000",
                "scheme": "CPV",
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                        "region": "South East",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
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    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/wwFx2665",
            "name": "Thames Valley Police",
            "identifier": {
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                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/wwFx2665"
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            "address": {
                "streetAddress": "THAMES VALLEY POLICE",
                "locality": "KIDLINGTON",
                "postalCode": "OX5 2NX",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "David Richings",
                "email": "procurementict@thamesvalley.police.uk",
                "telephone": "01865 541526"
            },
            "details": {
                "url": "https://www.thamesvalley.police.uk/"
            },
            "roles": [
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        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/wwFx2665",
        "name": "Thames Valley Police"
    }
}