{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-2acba33d-e941-4a95-adea-00cdf94669a5-2021-07-05T17:20:03+01:00",
    "date": "2021-07-05T17:20:03+01:00",
    "ocid": "ocds-b5fd17-2acba33d-e941-4a95-adea-00cdf94669a5",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BIP605873581",
        "title": "Out of Hours Customer Commnication",
        "description": "The provision of a customer communication service to answer customers when Stonewater's Customer Contact Center is closed. This includes the answering of customer phone calls that are diverted from Stonewater's Contact line to the Service Provider. It was also include the monitoring of digital communication and where required outbound phone calls. The Service Provider is required to support the customer and capture information which is logged into Stonewater's systems. Where needed Further actions will be raised by the Service Provider.",
        "datePublished": "2021-07-05T17:20:03+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79510000",
            "description": "Telephone-answering services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 200000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Restricted procedure",
        "tenderPeriod": {
            "endDate": "2021-07-31T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-03-15T00:00:00Z",
            "endDate": "2026-04-01T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/2e910211-9591-490c-b626-2a1851ba5496",
                "datePublished": "2021-07-05T17:20:03+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Please follow this link to view the notice.",
                "url": "https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Telephone-answering-services./2M6628T2Q7"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-110421",
            "name": "Stonewater Limited",
            "identifier": {
                "legalName": "Stonewater Limited"
            },
            "address": {
                "streetAddress": "Suite C, Lancaster House, Grange Business Park, Enderby Road",
                "locality": "Leicester",
                "postalCode": "LE8 6EP",
                "countryName": "UK"
            },
            "contactPoint": {
                "email": "gregory.savage@stonewater.org",
                "telephone": "+441202319119"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-110421",
        "name": "Stonewater Limited"
    }
}