{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-30d126ff-cb35-49f8-aaf7-054168ac3a0b-2022-08-24T11:35:49+01:00",
    "date": "2022-08-24T11:35:49+01:00",
    "ocid": "ocds-b5fd17-30d126ff-cb35-49f8-aaf7-054168ac3a0b",
    "language": "en",
    "initiationType": "tender",
    "title": "Provision of a Call Handling and Distribution Service",
    "planning": {
        "milestones": [
            {
                "id": "1",
                "title": "Engagement end date",
                "type": "engagement",
                "dueDate": "2022-09-02T23:59:59+01:00"
            }
        ],
        "documents": [
            {
                "id": "1",
                "documentType": "marketEngagementNotice",
                "description": "Early engagement notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/9a0a345d-8a97-4dea-884a-ed8fab78d98c",
                "datePublished": "2022-08-24T11:35:49+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "description": "n/a",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/f9cd660b-ace9-4082-9fae-fc8c7b81c18a",
                "format": "application/pdf"
            }
        ]
    },
    "tender": {
        "id": "tender_315287/1100577",
        "title": "Provision of a Call Handling and Distribution Service",
        "description": "The CPS is seeking to procure a telephone call handling and distribution system that will enable police forces (and other investigative authorities) to call a single number and be put through to a member of CPS Direct staff, who will triage the call. Currently the CPS Direct team receive an average of 6,000 calls per month. The contract for the current call handling and distribution system is coming to an end in 2023, and CPS would like to procure a flexible platform that will enable call waiting lists, call allocations and full status reports for staff, as well as enabling calls to be passed to users via Microsoft Teams (as the telephony system used by the CPS). Please refer to the attached document for further information on this early engagement opportunity.",
        "status": "planning",
        "classification": {
            "scheme": "CPV",
            "id": "72222300",
            "description": "Information technology services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "suitability": {
            "sme": true,
            "vcse": true
        }
    },
    "parties": [
        {
            "id": "GB-CFS-98892",
            "name": "CPS",
            "identifier": {
                "legalName": "CPS"
            },
            "address": {
                "streetAddress": "102 Petty France",
                "locality": "London",
                "postalCode": "SW1H 9EA",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "commercialhardwarecategory@cps.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-98892",
        "name": "CPS"
    }
}