{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-34104674-bf16-451e-91e8-7f3a883fd96b-2021-03-11T15:10:43Z",
    "date": "2021-03-11T15:10:43Z",
    "ocid": "ocds-b5fd17-34104674-bf16-451e-91e8-7f3a883fd96b",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "ITT_238",
        "title": "Customer Engagement Centre",
        "description": "The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC). The service shall provide a digital-first, Omni-Channel model designed around User needs, delivered through a responsive, agile and flexible CEC Supplier. The service shall provide consolidated customer interactions, develop a common approach to customer experience and streamline delivery making best use of modern technologies while capitalising on development within the industry. The service provider will act as a 'Strategic Partner' to the Department, operating dynamically for the duration of the Call Off Contract Period, working collaboratively to deliver on changing operational objectives and strategic priorities.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79416000",
            "description": "Public relations services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 37639285,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2020-10-09T13:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2021-08-02T00:00:00+01:00",
            "endDate": "2026-08-01T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/QfDr2jb7",
            "name": "Department For Education",
            "identifier": {
                "legalName": "Department For Education",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/QfDr2jb7"
            },
            "address": {
                "streetAddress": "Cheylesmore House South",
                "locality": "Coventry",
                "postalCode": "CV1 2WT",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "esfaprocurement.help@education.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-03923307",
            "name": "ARVATO LIMITED",
            "identifier": {
                "legalName": "ARVATO LIMITED",
                "scheme": "GB-COH",
                "id": "03923307"
            },
            "address": {
                "streetAddress": "One, Fleet Place, LONDON EC4M 7WS GB"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/QfDr2jb7",
        "name": "Department For Education"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-34104674-bf16-451e-91e8-7f3a883fd96b-1",
            "status": "active",
            "date": "2021-02-11T00:00:00Z",
            "datePublished": "2021-03-11T15:10:43Z",
            "value": {
                "amount": 37639285,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-03923307",
                    "name": "ARVATO LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2021-08-02T00:00:00+01:00",
                "endDate": "2026-08-01T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/e138d78b-adbe-425d-bebf-43c75eaddfe4",
                    "datePublished": "2021-03-11T15:10:43Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}