{
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    "id": "ocds-b5fd17-3601e7e8-b8c7-4d6d-b68b-fdcfdef119dd-2024-07-29T16:41:31+01:00",
    "date": "2024-07-29T16:41:31+01:00",
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    "language": "en",
    "initiationType": "tender",
    "title": "Customer Insight Platform - Hertfordshire",
    "planning": {
        "milestones": [
            {
                "id": "1",
                "title": "Engagement end date",
                "type": "engagement",
                "dueDate": "2024-07-29T23:59:59+01:00"
            }
        ],
        "documents": [
            {
                "id": "1",
                "documentType": "marketEngagementNotice",
                "description": "Early engagement notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/7e751406-9d40-48af-9ded-b8bec82586e5",
                "datePublished": "2024-06-27T13:51:57+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "description": "Requirements Catalog CH00251904",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/058a8b93-cb4b-4e25-bc7a-a3faa3870345",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "3",
                "description": "Customer Insight Platform RFI Form",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/16b9605f-21b4-44d2-9ba1-4e973e5c8835",
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    "tender": {
        "id": "CF-0023900D4K000001WteKUAS",
        "title": "Customer Insight Platform - Hertfordshire",
        "description": "The Seven Force Commercial Team are supporting Hertfordshire Constabulary in identifying interested organisations in delivering an Insight platform that will enable Hertfordshire Constabulary to gain insights from residents, victims, service users and providers. The document has been prepared to provide suppliers with initial material to aid them in understanding the requirement for Hertfordshire Constabulary regarding a Customer Insight Platform that captures the Voice of the Customer (VoC) and Voice of the Employee (VoE). The platform will enable Hertfordshire Constabulary to gain insights from anybody who lives, works, studies or travels through Hertfordshire. The platform is also required to obtain the Voice of the Employee and insights from partner agencies. The platform will support and inform local and national statutory requirements and, organisational strategic drivers such as Local Policing Priority Setting, Safeguarding and Public Contact This opportunity is available via the 7 Force Commercial Tendering Portal. To register, visit https://7force.force.com/ProSpend__eSourcing_Community_Registration?locale=uk If you are already registered on the Portal, you can login here: https://7force.force.com/login If there are any issues registering please contact ope.ore@essex.police.uk in the first instance.",
        "status": "planning",
        "classification": {
            "scheme": "CPV",
            "id": "48610000",
            "description": "Database systems"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "48200000",
                "description": "Networking, Internet and intranet software package"
            },
            {
                "scheme": "CPV",
                "id": "72260000",
                "description": "Software-related services"
            },
            {
                "scheme": "CPV",
                "id": "72200000",
                "description": "Software programming and consultancy services"
            },
            {
                "scheme": "CPV",
                "id": "72220000",
                "description": "Systems and technical consultancy services"
            },
            {
                "scheme": "CPV",
                "id": "79342311",
                "description": "Customer satisfaction survey"
            },
            {
                "scheme": "CPV",
                "id": "72260000",
                "description": "Software-related services"
            },
            {
                "scheme": "CPV",
                "id": "72212517",
                "description": "IT software development services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "AL10 9NA"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "AL10 9NA"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "AL10 9NA"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "AL10 9NA"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 60000,
            "currency": "GBP"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-279717",
            "name": "Hertfordshire Constabulary",
            "identifier": {
                "legalName": "Hertfordshire Constabulary"
            },
            "address": {
                "streetAddress": "Essex Police HQ, Kingston Avenue",
                "locality": "Chelmsford",
                "postalCode": "CM2 6DA",
                "countryName": "GB"
            },
            "contactPoint": {
                "name": "Ope Ore",
                "email": "ope.ore@essex.police.uk",
                "telephone": "07980755187"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-279717",
        "name": "Hertfordshire Constabulary"
    }
}