{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-40daf4df-e2c0-4520-9f9b-71f43f5201e8-2021-09-07T12:00:21+01:00",
    "date": "2021-09-07T12:00:21+01:00",
    "ocid": "ocds-b5fd17-40daf4df-e2c0-4520-9f9b-71f43f5201e8",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_284985/995155",
        "title": "24/7 Service Desk",
        "description": "The new I&T organisation, approved by the board in June 2019, includes provision for a 24/7 service desk. in addition to the current recruitment of the required staff, it is necessary to complete the set-up of the service desk capability and ensure processes and services are integrated into the new I&T operating model. This case seeks approval of funds to procure a specialist service to bring this about by 31st March 2020 enabling a phased transition with desk running a full service by 30th June , outputs include. - -Project manage the integration of a new 24/7 IT infrastructure Library (ITIL) based corporate service desk. - define key goals, metrics & services that the desk will support. -Define the processes that the desk will operate to (call flows, priority levels, categorisation, KPI's) -Support the recruitment of the service desk team -initiate discovery of new service desk tools -develop reports and analysis tools -Implement a basic continuous service improvement plan -Provide a transition plan to onboard new products and services to the new desk decommission of the existing office hours service desk support the development of a service desk strategy that looks at remote support and innovation -Put in place processes for monitoring customer satisfaction and continuous improvement -Support culture hack to improve how MCA consume the service desk.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 40000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2020-03-30T11:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2020-03-31T00:00:00+01:00",
            "endDate": "2020-08-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-164415",
            "name": "MCA - Maritime and Coastguard Agency",
            "identifier": {
                "legalName": "MCA - Maritime and Coastguard Agency"
            },
            "address": {
                "streetAddress": "Spring Place",
                "locality": "Southampton",
                "postalCode": "SO15 1EG",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "contracts@mcga.gov.uk",
                "telephone": "+0000"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-182602",
            "name": "Posterity Milestone Consortium Ltd",
            "identifier": {
                "legalName": "Posterity Milestone Consortium Ltd"
            },
            "address": {
                "streetAddress": "Hebden Road, KEIGHLEY, BD22 8RS, GB"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-164415",
        "name": "MCA - Maritime and Coastguard Agency"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-40daf4df-e2c0-4520-9f9b-71f43f5201e8-1",
            "status": "active",
            "date": "2020-03-31T00:00:00+01:00",
            "datePublished": "2021-09-07T12:00:21+01:00",
            "value": {
                "amount": 40000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-182602",
                    "name": "Posterity Milestone Consortium Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2020-03-31T00:00:00+01:00",
                "endDate": "2020-08-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/1ce948d1-65d6-4121-ac05-ad7f6cbebece",
                    "datePublished": "2021-09-07T12:00:21+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}