{
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        "title": "Acas ITSM Tool",
        "description": "The current Acas IT Service Management tool (ITSM) contract is due to expire in February 2021. ACAS has sought to procure a new tool to replace this. Our aim has been to procure an ITSM tool to improve customer service and user request management, The current Acas ITSM is on-premise. In line with the Governments Cloud First policy, this has been an opportunity to select a new modern cloud-based solution (SaaS) to support ACAS's current and future needs, with minimal internal platform management overhead.",
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                    }
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            }
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            "currency": "GBP"
        },
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        "procurementMethodDetails": "Call-off from a framework agreement",
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            "name": "ADVISORY, CONCILIATION AND ARBITRATION SERVICE",
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                "scheme": "GB-GOR",
                "id": "PB28"
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                "locality": "LONDON",
                "postalCode": "SW1H 0TL",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Cedric Tasheira",
                "email": "ctasheira@acas.org.uk"
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            "id": "GB-COH-331218825",
            "name": "Freshworks Inc.",
            "identifier": {
                "legalName": "Freshworks Inc.",
                "scheme": "GB-COH",
                "id": "331218825"
            },
            "address": {
                "streetAddress": "2950 S Delaware St Ste 201 San Mateo CA 94403 US"
            },
            "details": {
                "scale": "sme",
                "vcse": false
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            "roles": [
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            "status": "active",
            "date": "2020-11-04T00:00:00Z",
            "datePublished": "2021-02-04T10:55:39Z",
            "value": {
                "amount": 52962,
                "currency": "GBP"
            },
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                    "id": "GB-COH-331218825",
                    "name": "Freshworks Inc."
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            ],
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                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/873d61af-a7aa-44c0-83f1-6ee0f5cb3f91",
                    "datePublished": "2021-02-04T10:55:39Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "contractSigned",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/d6f1bfed-933a-40f2-8d81-a5ffb6923911",
                    "format": "application/pdf"
                }
            ]
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}