{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-43addda2-589a-4292-be6f-d7eb87a1988d-2024-10-01T10:56:27+01:00",
    "date": "2024-10-01T10:56:27+01:00",
    "ocid": "ocds-b5fd17-43addda2-589a-4292-be6f-d7eb87a1988d",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "IT-245-580-AG - 0580 - 2020",
        "title": "Provision of an Out of Hours Telephone Service",
        "description": "This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider. Additional information: https://in-tendhost.co.uk/aster/aspx/ Is a Recurrent Procurement Type? : Yes",
        "datePublished": "2024-10-01T10:56:27+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "64214200",
                "description": "Telephone switchboard services"
            },
            {
                "scheme": "CPV",
                "id": "79342300",
                "description": "Customer services"
            },
            {
                "scheme": "CPV",
                "id": "32552120",
                "description": "Emergency telephones"
            },
            {
                "scheme": "CPV",
                "id": "32551400",
                "description": "Telephone network"
            },
            {
                "scheme": "CPV",
                "id": "79511000",
                "description": "Telephone operator services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "SN10 2AZ"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2024-10-31T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2025-04-28T01:00:00+01:00",
            "endDate": "2028-04-27T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/92da0add-8b2b-4e51-bc32-bf4e7fd49e01",
                "datePublished": "2024-10-01T10:56:27+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "description": "Additional information on how to apply for this contract",
                "url": "https://in-tendhost.co.uk/aster/aspx/"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-272556",
            "name": "Aster Group",
            "identifier": {
                "legalName": "Aster Group"
            },
            "address": {
                "streetAddress": "Horton Avenue, Devizes",
                "locality": "Wiltshire",
                "postalCode": "SN10 2AZ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Moshood Farinmade",
                "email": "moshood.farinmade@aster.co.uk",
                "telephone": "0333 400 8222"
            },
            "details": {
                "url": "http://www.aster.co.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-272556",
        "name": "Aster Group"
    }
}