{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-43d7446b-bd48-47e5-b42a-5b521dd08426-2022-01-14T12:00:11Z",
    "date": "2022-01-14T12:00:11Z",
    "ocid": "ocds-b5fd17-43d7446b-bd48-47e5-b42a-5b521dd08426",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BIP651685675",
        "title": "Migrant Help Contact Centre Solution",
        "description": "Migrant Help is tendering for a new provider to deliver our 24 hour contact centre solution for the UK government' commissioned Advice, Issue Reporting and Eligibility (AIRE) Service, which supports people seeking asylum in the UK. The contact centres currently receives an average of 100,000 inbound calls per month and we expect this number to increase in line with the service it supports. The contract term will be for a 3 year initial period, with the option to extend for an additional year.",
        "datePublished": "2022-01-14T12:00:11Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 1500000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2022-01-28T17:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2022-06-01T00:00:00+01:00",
            "endDate": "2025-05-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/694af8f2-c8fb-40ee-bfde-9ac2cc0c2f7e",
                "datePublished": "2022-01-14T12:00:11Z",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Please follow this link to view the notice.",
                "url": "https://www.delta-esourcing.com/tenders/UK-UK-London:-Call-centre./C26T4MY3H9"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-194770",
            "name": "Migrant Help",
            "identifier": {
                "legalName": "Migrant Help"
            },
            "address": {
                "streetAddress": "Kemp House, 160 City Road",
                "locality": "London",
                "postalCode": "EC1V 2NX",
                "countryName": "UK"
            },
            "contactPoint": {
                "email": "procurement@migranthelpuk.org",
                "telephone": "+447483090577"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-194770",
        "name": "Migrant Help"
    }
}