{
    "tag": [
        "compiled"
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    "id": "ocds-b5fd17-45293176-5d90-44ba-a395-d8a86a504e15-2019-06-28T18:18:12+01:00",
    "date": "2019-06-28T18:18:12+01:00",
    "ocid": "ocds-b5fd17-45293176-5d90-44ba-a395-d8a86a504e15",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CCCS18A15.",
        "title": "Companies House Contact Centre",
        "description": "Please note that this transparency notice is for information purposes only. 5.1 The list of 'in scope' products and services the Supplier shall provide are as follows: 5.1.1 Inbound contact (including the ability to manage all interactions through the medium of Welsh at all times); 5.1.2 Staff recruitment, training (supplemented by specific training by the Customer as required) and quality assurance, which will be audited quarterly; 5.1.3 Reporting and analytics; 5.1.4 Telephony Platform (Cloud Based); 5.1.5 Computer Telephony Interface (CTI) and Automatic Call Distributor (ACD) solution; 5.1.6 Voice Circuits (SIP Channels); 5.1.7 Email Handling System 5.1.8 Other supporting infrastructure for operation of Contact Centre; 5.1.9 Recommendations for transitioning to digital channels, predicated on key drivers in; and 5.1.10 Periodic ad-hoc requests.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "items": [
            {
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                "deliveryAddresses": [
                    {
                        "region": "Wales",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 3391466,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2019-03-06T23:59:59Z"
        },
        "contractPeriod": {
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            "endDate": "2022-10-31T23:59:59Z"
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        "suitability": {
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        "mainProcurementCategory": "services"
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    "parties": [
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            "id": "GB-CFS-119471",
            "name": "Companies House : Department for Business Energy & Industrial Strategy",
            "identifier": {
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            },
            "address": {
                "streetAddress": "Floor 9, The Capital Building, Old Hall Street",
                "locality": "Liverpool",
                "postalCode": "L3 9PP",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Crown Commercial Service on behalf of Companies House : Department for Business Energy & Industrial Strategy",
                "email": "supplier@crowncommercial.gov.uk",
                "telephone": "3450103503"
            },
            "details": {
                "url": "https://www.gov.uk/government/organisations/crown-commercial-service"
            },
            "roles": [
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        },
        {
            "id": "GB-CFS-119472",
            "name": "SERCO LIMITED",
            "identifier": {
                "legalName": "SERCO LIMITED"
            },
            "address": {
                "streetAddress": "Serco House, 16 Bartley Wood Business Park, Bartley Way RG27 9UY Hook England"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
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    "buyer": {
        "id": "GB-CFS-119471",
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    "awards": [
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            "status": "active",
            "date": "2019-05-10T00:00:00+01:00",
            "datePublished": "2019-06-28T18:18:12+01:00",
            "value": {
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                "currency": "GBP"
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            "suppliers": [
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                    "name": "SERCO LIMITED"
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            "contractPeriod": {
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                "endDate": "2022-10-31T23:59:59Z"
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            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/f77064b9-d6d9-434c-8e90-e62d3e4ce288",
                    "datePublished": "2019-06-28T18:18:12+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "contractSigned",
                    "description": "Redacted Contract",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/da585812-e6d5-41b0-a322-15b8296429c8",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
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