{
    "tag": [
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    "id": "ocds-b5fd17-48218823-fda6-4599-856d-51039d1e485c-2025-04-15T16:05:03+01:00",
    "date": "2025-04-15T16:05:03+01:00",
    "ocid": "ocds-b5fd17-48218823-fda6-4599-856d-51039d1e485c",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BIP941831488",
        "title": "GB-Glasgow: Contact Centre Services",
        "description": "Provision of an onshore (UK) Contact Centre(s) providing inbound telephone calls and Live Chat and assessing support will be the primary services required. We are looking for a sole Supplier who will provide the Services, from their own UK Contact Centres, in parallel to SLC providing services from its Contact Centres",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79342300",
            "description": "Customer services"
        },
        "items": [
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                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 82600000,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Not specified",
        "tenderPeriod": {
            "endDate": "2024-12-17T00:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2025-03-31T00:00:00+01:00",
            "endDate": "2029-03-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-267024",
            "name": "Student Loans Company",
            "identifier": {
                "legalName": "Student Loans Company"
            },
            "address": {
                "streetAddress": "10 Clyde Place",
                "locality": "Glasgow",
                "postalCode": "G5 8DF",
                "countryName": "UK"
            },
            "contactPoint": {
                "name": "Susan Ayre",
                "email": "commercial@slc.co.uk",
                "telephone": "+441413062109"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-315139",
            "name": "Teleperformance Limited",
            "identifier": {
                "legalName": "Teleperformance Limited"
            },
            "address": {
                "streetAddress": "Spectrum House Bond Street Bristol BS1 3LG"
            },
            "details": {
                "scale": "large"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-267024",
        "name": "Student Loans Company"
    },
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        {
            "id": "ocds-b5fd17-48218823-fda6-4599-856d-51039d1e485c-1",
            "status": "active",
            "date": "2024-12-17T00:00:00Z",
            "datePublished": "2025-04-15T16:05:03+01:00",
            "value": {
                "amount": 82600000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-315139",
                    "name": "Teleperformance Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-03-31T00:00:00+01:00",
                "endDate": "2029-03-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/894c0059-a17a-44a0-8f0c-3909d0a26795",
                    "datePublished": "2025-04-15T16:05:03+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "description": "Please follow this link to view the notice.",
                    "url": "https://www.delta-esourcing.com/delta/respondToList.html?noticeId=941831488"
                }
            ]
        }
    ]
}