{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-4952bbb6-9842-44c3-8215-62f466040df5-2024-09-16T09:50:09+01:00",
    "date": "2024-09-16T09:50:09+01:00",
    "ocid": "ocds-b5fd17-4952bbb6-9842-44c3-8215-62f466040df5",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BRISTOLCC001-DN737719-78168035",
        "title": "RES/IT - Intelligent IVR Solution Citizens Service Centre (Channel Shift project)",
        "description": "The channel shift project (part of the wider Digital Transformation Programme) is looking to procure an intelligent IVR solution. The main objective of this project is to reduce contact into the Citizen Service Centre and reduce its operating costs. The solution should offer a conversational language model (AI) that would be available to citizens when they call.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "BS1 5TR"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 920000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2024-09-06T23:59:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2024-09-09T00:00:00+01:00",
            "endDate": "2026-09-08T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "goods"
    },
    "parties": [
        {
            "id": "GB-CFS-54258",
            "name": "Bristol City Council",
            "identifier": {
                "legalName": "Bristol City Council"
            },
            "address": {
                "streetAddress": "City Hall, College Green",
                "locality": "Bristol",
                "postalCode": "BS1 5TR",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Debbie Knight",
                "email": "debbie.knight@bristol.gov.uk"
            },
            "details": {
                "url": "https://www.bristol.gov.uk/"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-280927",
            "name": "ICS.AI Limited",
            "identifier": {
                "legalName": "ICS.AI Limited"
            },
            "address": {
                "streetAddress": "RG24 8AG"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-54258",
        "name": "Bristol City Council"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-4952bbb6-9842-44c3-8215-62f466040df5-1",
            "status": "active",
            "date": "2024-09-07T00:00:00+01:00",
            "datePublished": "2024-09-16T09:50:09+01:00",
            "value": {
                "amount": 920000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-280927",
                    "name": "ICS.AI Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-09-09T00:00:00+01:00",
                "endDate": "2026-09-08T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/b148b160-0956-4adb-aedd-45cac468ada4",
                    "datePublished": "2024-09-16T09:50:09+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}