{
    "tag": [
        "compiled"
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    "id": "ocds-b5fd17-49869dba-23a9-4c1c-9126-abd267bdfd26-2017-03-14T09:31:53Z",
    "date": "2017-03-14T09:31:53Z",
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    "language": "en",
    "initiationType": "tender",
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        "id": "LEICSCC001-DN249890-36229371",
        "title": "Call Ticketing System",
        "description": "Leicestershire County Council (LCC) and Nottingham City Council (NCC) formed East Midlands Shared Services (EMSS) as a partnership in 2010 to deliver HR, payroll and finance transactional shared services. EMSS is now looking to replace its ticketing system that is used for Customer Service Enquiries/Help Desk function. The solution must be hosted and must meet the requirements set in Section 3 in the RfQ document. For further information please visit our procurement portal www.eastmidstenders.org",
        "datePublished": "2017-03-14T09:31:53Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "72212445",
            "description": "Customer Relation Management software development services"
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        "additionalClassifications": [
            {
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                "id": "79342320",
                "description": "Customer-care services"
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                "id": "79342300",
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                "deliveryAddresses": [
                    {
                        "region": "East Midlands",
                        "countryName": "United Kingdom"
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        ],
        "value": {
            "amount": 40000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2017-03-28T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2017-04-29T00:00:00+01:00",
            "endDate": "2019-05-31T23:59:59+01:00"
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        "suitability": {
            "sme": true,
            "vcse": true
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        "mainProcurementCategory": "goods",
        "documents": [
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                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/8a3e748e-f3ea-4cb8-81f1-98d9ab3c12c2",
                "datePublished": "2017-03-14T09:31:53Z",
                "format": "text/html",
                "language": "en"
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        ]
    },
    "parties": [
        {
            "id": "GB-CFS-50011",
            "name": "Leicestershire County Council",
            "identifier": {
                "legalName": "Leicestershire County Council"
            },
            "address": {
                "streetAddress": "County Hall, Glenfield",
                "locality": "Leicester",
                "postalCode": "LE3 8RA",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Marcel Cerri",
                "email": "marcel.cerri@leics.gov.uk",
                "telephone": "+44 1163052001"
            },
            "details": {
                "url": "http://www.leics.gov.uk"
            },
            "roles": [
                "buyer"
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        }
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    "buyer": {
        "id": "GB-CFS-50011",
        "name": "Leicestershire County Council"
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}