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        "id": "OA-1",
        "title": "Contract for the delivery of an options appraisal for a best-in-class future state operating model for its contact centre's operations",
        "description": "The London Borough of Lambeth is currently seeking consultancy services to deliver an options appraisal for a best-in-class future state operating model for its contact centre operations. Key deliverables of the engagement include but are not limited to: * Options for future state operating models and partners that are best in breed, with clear appraisal against our criteria, and a recommendation for the best fit for Lambeth, with sufficient detail for Lambeth to select a preferred model. * Appraisal of all sectors and partners that could provide the new operating model, and the transition to the new model * Options that balance smaller more agile providers with security of future service delivery * Clearly outlined transition plan Key requirements of the engagement include but are not limited to: * The Supplier's team assigned should be expert and highly experienced in the sector, have a good understanding of the Council and will possess experience of this type of assignment and transformational change. * Consultancy services should be delivered over a period of 3-4 weeks. * That due to critical need, the Supplier should mobilise the consultancy services at speed following contract award.",
        "datePublished": "2020-10-09T16:42:57+01:00",
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            "id": "72221000",
            "description": "Business analysis consultancy services"
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                "id": "72224000",
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                        "countryName": "United Kingdom"
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        "procurementMethodDetails": "Open procedure (below threshold)",
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            "endDate": "2020-12-04T23:59:59Z"
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        "suitability": {
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        "mainProcurementCategory": "services",
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                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/2e568e79-18b0-4b6a-b39f-654de341d14b",
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                "format": "text/html",
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                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/8e9a38ce-ca43-4bdf-809e-c0c1a8744767",
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                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/ad85686c-f0d4-4459-b565-4aba6150add8",
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                "documentType": "clarifications",
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    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/FaFM4kCW",
            "name": "London Borough Of Lambeth",
            "identifier": {
                "legalName": "London Borough Of Lambeth",
                "scheme": "GB-SRS",
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            "address": {
                "streetAddress": "Lambeth Town Hall",
                "locality": "LONDON",
                "postalCode": "SW2 1RW",
                "countryName": "England"
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            "contactPoint": {
                "email": "Thillman-brown@lambeth.gov.uk",
                "name": "Zanda Polka",
                "telephone": "02079269002"
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            "details": {
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