{
    "tag": [
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    "id": "ocds-b5fd17-53ff418d-ef6f-493b-8bb6-2624bc606fa8-2024-09-17T14:32:49+01:00",
    "date": "2024-09-17T14:32:49+01:00",
    "ocid": "ocds-b5fd17-53ff418d-ef6f-493b-8bb6-2624bc606fa8",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "PROC.04.0218",
        "title": "Interim IT Service Desk Analyst",
        "description": "Awarded under ESPO Framework 3S-22 Strategic HR Services, Lot 1 - Executive and Managerial Interim Recruitment, Sub-Lot 1f - IT, Digital, Media & Marketing. As an Interim Service Desk Analyst, you will play a crucial role in providing exceptional technical support and customer service to end-users within our organisation. This is a temporary position that involves handling a wide range of IT-related issues and inquiries, ensuring prompt resolution, and maintaining high levels of user satisfaction. The successful candidate will be a proactive problem solver with strong communication skills and a solid understanding of various hardware and software systems. Key deliverables - First Point of Contact: Serve as the initial point of contact for all IT-related issues, incidents, and service requests via phone, email, or other communication channels. - Technical Support: Provide timely and effective technical assistance to end-users, resolving hardware, software, and network-related problems. This includes troubleshooting desktops, laptops, printers, mobile devices, and other peripherals. - New Starters, Leavers and Movers: ensure new starters are set up for onboarding and that inductions are carried out. Ensure leavers' tasks are completed, working alongside People Hub and Procurement teams. - Incident Management: Log, categorise, prioritise, and track incidents and service requests in the IT ticketing system. Ensure accurate documentation and escalate complex issues to appropriate teams when necessary. - Remote Support: Offer remote assistance to end-users for issues that can be resolved remotely, ensuring minimal disruption to their work. - User Training: Assist in providing basic training and guidance to end-users on various applications, tools, and IT procedures to enhance their technical proficiency and reduce recurring incidents. - Asset Management: Maintain accurate records of hardware and software assets, performing periodic audits, and ensuring proper allocation and retrieval of IT equipment. - IT Policies and Procedures: Adhere to established IT policies, procedures, and security guidelines while maintaining user privacy and data confidentiality. - Knowledge Base: Contribute to the development and maintenance of the IT knowledge base, creating user-friendly documentation for common issues and solutions. - Continuous Improvement: Identify areas of improvement within the service desk function and propose solutions to enhance efficiency and customer satisfaction. - Team Collaboration: Collaborate with other IT team members to resolve complex issues and participate in cross-functional projects as required.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79620000",
            "description": "Supply services of personnel including temporary staff"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 26460,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2023-09-22T13:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2023-10-16T00:00:00+01:00",
            "endDate": "2024-04-15T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-GOR-D240",
            "name": "O F W A T",
            "identifier": {
                "legalName": "O F W A T",
                "scheme": "GB-GOR",
                "id": "D240"
            },
            "address": {
                "streetAddress": "7 Hill Street",
                "locality": "BIRMINGHAM",
                "postalCode": "B5 4UA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Lena Cluxton",
                "email": "lena.cluxton@ofwat.gov.uk",
                "telephone": "0121 644 7534"
            },
            "details": {
                "url": "https://www.ofwat.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-04349535",
            "name": "Morgan Hunt UK Limited",
            "identifier": {
                "legalName": "Morgan Hunt UK Limited",
                "scheme": "GB-COH",
                "id": "04349535"
            },
            "address": {
                "streetAddress": "12 Appold Street London EC2A 2AW"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-D240",
        "name": "O F W A T"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-53ff418d-ef6f-493b-8bb6-2624bc606fa8-1",
            "status": "active",
            "date": "2023-10-07T00:00:00+01:00",
            "datePublished": "2024-09-17T14:32:49+01:00",
            "value": {
                "amount": 26460,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-04349535",
                    "name": "Morgan Hunt UK Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2023-10-16T00:00:00+01:00",
                "endDate": "2024-04-15T23:59:59+01:00"
            },
            "description": "Value excludes VAT. Publication details delayed due to extended leave followed by sickness.",
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/60d790a4-1ffa-49f3-aff4-4dfa5bb12dff",
                    "datePublished": "2024-09-17T14:32:49+01:00",
                    "format": "text/html",
                    "language": "en"
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}