{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-59fe840f-bb6c-4437-9f9e-c57e24a6c942-2019-01-29T09:33:27Z",
    "date": "2019-01-29T09:33:27Z",
    "ocid": "ocds-b5fd17-59fe840f-bb6c-4437-9f9e-c57e24a6c942",
    "language": "en",
    "initiationType": "tender",
    "planning": {
        "documents": [
            {
                "id": "1",
                "documentType": "plannedProcurementNotice",
                "description": "Future opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/f801fcb2-7388-4e26-ab57-d5d297a5ff1a",
                "datePublished": "2019-01-29T09:33:27Z",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Link to eSourcing Portal",
                "url": "https://public.bravosolution.co.uk"
            }
        ]
    },
    "tender": {
        "id": "tender_198813/740956",
        "title": "Expression of Interest Request: Specialist Customer Complaint Handlers",
        "description": "We are seeking Expressions of Interest for the following opportunity: The appointment of Specialist Customer Complaint Handling Service Provider To secure additional complaint handlers at a Senior Customer Caseworker (SCC) level, on a flexible basis to cope with peaks in business demand and fill gaps in staff cover in order to mitigate against any potential shortfalls in CCWater meeting its operational business plan (OBP) performance and satisfaction targets. Additional information: To access this opportunity and submit an expression of interest you will need to follow the link to our eSourcing Platform (Bravo). There you will be prompted to answer some questions.",
        "status": "planned",
        "classification": {
            "scheme": "CPV",
            "id": "65100000",
            "description": "Water distribution and related services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "72253100",
                "description": "Helpdesk services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "North East",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "East Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Wales",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 1,
            "currency": "GBP"
        },
        "value": {
            "amount": 400000,
            "currency": "GBP"
        },
        "communication": {
            "futureNoticeDate": "2019-04-12T00:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2019-07-01T00:00:00+01:00",
            "endDate": "2022-06-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        }
    },
    "parties": [
        {
            "id": "GB-CFS-84595",
            "name": "Consumer Council for Water",
            "identifier": {
                "legalName": "Consumer Council for Water"
            },
            "address": {
                "streetAddress": "1st Floor, Victoria Square House, 1 Victoria Square",
                "locality": "Birmingham",
                "postalCode": "B2 4AJ",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "procurement@ccwater.org.uk"
            },
            "details": {
                "url": "https://www.ccwater.org.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-84595",
        "name": "Consumer Council for Water"
    }
}