{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-6734f321-adc8-11e6-9901-0019b9f3037b-2016-11-18T20:17:14Z",
    "date": "2016-11-18T20:17:14Z",
    "ocid": "ocds-b5fd17-6734f321-adc8-11e6-9901-0019b9f3037b",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CA0074",
        "title": "WEBCHAT",
        "description": "West Yorkshire Combined Authority (WYCA) is responsible for the MetroLine contact centre. The contact centre provides public transport information over the phone, by email, social media and is currently undertaking a 6 month trial of live chat. WYCA is looking for an easy to use live chat solution, the aim to support customers using website www.wymetro.com. Applicants should go to https://in-tendhost.co.uk/westyorkshireca/aspx/Home hover on 'Tenders' the select 'Current' and 'View Details'. There is a registration process to complete after which applicants can access the documents. The deadline for receipt of tenders is Monday 8th June 10:00am.",
        "datePublished": "2015-05-20T07:31:02+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "72000000",
                "description": "IT services: consulting, software development, Internet and support"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 90000,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Not applicable",
        "tenderPeriod": {
            "endDate": "2015-06-08T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2015-09-18T00:00:00+01:00",
            "endDate": "2018-09-17T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/7206c26c-15e1-4e68-a7b2-d47e956f8f81",
                "datePublished": "2015-05-20T07:31:02+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "application/pdf",
                "description": "Guidance for tenderers",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/32088b72-c55b-41d9-bf74-022dd1131fe1",
                "format": "application/pdf"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/axN79Bfk",
            "name": "WEST YORKSHIRE COMBINED AUTHORITY",
            "identifier": {
                "legalName": "WEST YORKSHIRE COMBINED AUTHORITY",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/axN79Bfk"
            },
            "address": {
                "streetAddress": "West Yorkshire Combined Authority,, Wellington House, 40-50, Wellington Street,",
                "locality": "Leeds",
                "postalCode": "LS1 2DE",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Christopher Brooks",
                "email": "chris.brooks@westyorks-ca.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/axN79Bfk",
        "name": "WEST YORKSHIRE COMBINED AUTHORITY"
    }
}