{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-790b614d-68f6-4ede-a16e-9b7579468883-2018-03-13T10:47:16Z",
    "date": "2018-03-13T10:47:16Z",
    "ocid": "ocds-b5fd17-790b614d-68f6-4ede-a16e-9b7579468883",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "P/REF 00000881",
        "title": "Contact Centre Software Solution",
        "description": "English Heritage needs to replace its existing Contact Centre software with a solution that complies with PCI standards. The current solution lacks much of the functionality required to take the Contact Centre forward in line with the future requirements of the business and is very resource heavy. We need to include solutions such as; IVR payment to allow the agent to capture the credit card information without ever seeing or hearing it, and DTMF tones that are suppressed entirely or converted to monotones so the agent cannot recognize them and so that they cannot be recorded. English Heritage needs to ensure that whatever solution is selected that it ensures PCI Compliance and includes required functionality and integration with a Workforce Management solution to free up resources. Additional information: Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/english-heritage/aspx/Home in orderto express interest and download documentation. Is a Recurrent Procurement Type? : No",
        "datePublished": "2018-03-09T16:35:49Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "72212333",
            "description": "Contact management software development services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "sn2 2eh"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "sn2 2eh"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "sn2 2eh"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 250000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2018-04-12T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2018-05-01T00:00:00+01:00",
            "endDate": "2021-04-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/f95871dc-5b55-4928-b126-50fdd58e421f",
                "datePublished": "2018-03-13T10:47:16Z",
                "format": "text/html",
                "language": "en",
                "dateModified": "2018-03-13T10:47:16Z"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Additional information on how to apply for this contract",
                "url": "https://in-tendhost.co.uk/english-heritage/aspx/Home"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-78367",
            "name": "English Heritage-Procurement",
            "identifier": {
                "legalName": "English Heritage-Procurement"
            },
            "address": {
                "streetAddress": "Firefly Avenue, Swindon",
                "locality": "Wilts",
                "postalCode": "sn2 2eh",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Robert Youe",
                "email": "robert.youe@english-heritage.org.uk",
                "telephone": "01793 414950"
            },
            "details": {
                "url": "https://in-tendhost.co.uk/english-heritage/aspx/Home"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-78367",
        "name": "English Heritage-Procurement"
    }
}