{
    "tag": [
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    "date": "2021-02-26T15:57:53Z",
    "ocid": "ocds-b5fd17-7da9518f-8cde-4730-afa1-2d3e4f65d68d",
    "language": "en",
    "initiationType": "tender",
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        "title": "COVID-19 Vaccination Helpline - Call Handling",
        "description": "The COVID-19 Vaccination Helpline (CVH) is a telephony-based service that provides an alternative to the digital booking platform (National Booking Service) to facilitate the booking of vaccine appointments. This agreement supplies the inbound contact centre services required to deliver the CVH. This includes provision of: * call centre agents; * contact centre software licences; * CRM software licences; * IT support; and * related management services to manage and report on the provision of services.",
        "status": "complete",
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            "id": "79000000",
            "description": "Business services: law, marketing, consulting, recruitment, printing and security"
        },
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                "deliveryAddresses": [
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                        "region": "North East",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "East Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
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                        "region": "South West",
                        "countryName": "United Kingdom"
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            "currency": "GBP"
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        "procurementMethodDetails": "Call-off from a framework agreement",
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        },
        "contractPeriod": {
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            "endDate": "2021-07-07T23:59:59+01:00"
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        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
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    "parties": [
        {
            "id": "GB-CFS-77195",
            "name": "NHS England",
            "identifier": {
                "legalName": "NHS England"
            },
            "address": {
                "streetAddress": "Quarry House",
                "locality": "Leeds",
                "postalCode": "LS2 7UE",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "england.commercialqueries@nhs.net"
            },
            "roles": [
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            ]
        },
        {
            "id": "GB-COH-02060289",
            "name": "Teleperformance Limited",
            "identifier": {
                "legalName": "Teleperformance Limited",
                "scheme": "GB-COH",
                "id": "02060289"
            },
            "address": {
                "streetAddress": "Spectrum House, Bond Street, Bristol, BS1 3LG"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-77195",
        "name": "NHS England"
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            "status": "active",
            "date": "2021-01-04T00:00:00Z",
            "datePublished": "2021-02-26T15:57:53Z",
            "value": {
                "amount": 53867602,
                "currency": "GBP"
            },
            "suppliers": [
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                    "id": "GB-COH-02060289",
                    "name": "Teleperformance Limited"
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            ],
            "contractPeriod": {
                "startDate": "2021-01-06T00:00:00Z",
                "endDate": "2021-07-07T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/d073beaa-90ce-460a-a7fe-9c09cf73af43",
                    "datePublished": "2021-02-26T15:57:53Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}