{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-7e7ad05c-883e-4dec-b218-146420ad6edc-2017-01-03T15:01:00Z",
    "date": "2017-01-03T15:01:00Z",
    "ocid": "ocds-b5fd17-7e7ad05c-883e-4dec-b218-146420ad6edc",
    "language": "en",
    "initiationType": "tender",
    "planning": {
        "budget": {
            "budgetBreakdown": [
                {
                    "id": "1",
                    "period": {
                        "startDate": "2017-04-01T00:00:00+01:00",
                        "endDate": "2019-03-31T23:59:59+01:00"
                    },
                    "description": "2017/2019",
                    "amount": {
                        "amount": 164000,
                        "currency": "GBP"
                    }
                }
            ]
        },
        "documents": [
            {
                "id": "1",
                "documentType": "plannedProcurementNotice",
                "description": "Future opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/e0eabae6-7bb7-4ced-81bd-3131e593fffc",
                "datePublished": "2017-01-03T15:01:00Z",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "bidders",
                "description": "Supplier Briefing 1 - Telephone Guidance",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/61735db0-cba1-48ba-9c3a-428abf5c84d5",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "3",
                "documentType": "bidders",
                "description": "Supplier Briefing 3 - Web guidance",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/a7dcce78-8fad-4917-8345-502f2aed5739",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "4",
                "documentType": "bidders",
                "description": "Supplier Briefing 4 - Email Process Flow",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/9d373cc7-fc68-4559-ace9-2cce894aaa23",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "5",
                "documentType": "bidders",
                "description": "Supplier Briefing 5 - Web Process Flow",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/7749409c-b529-4058-bbbf-7aa6b791fc37",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "6",
                "documentType": "bidders",
                "description": "Supplier Briefing 7 - Volumetrics",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/cd29753c-fa07-4316-a3a1-f68729e3019d",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "7",
                "documentType": "bidders",
                "description": "Supplier Briefing 6 - Call redirection Guidance",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/e3bb9073-de4b-491b-999b-13f4a8ae13dd",
                "format": "application/msword"
            },
            {
                "id": "8",
                "documentType": "bidders",
                "description": "service overview document",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/0093d477-4ec2-465c-9649-df738379674f",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "9",
                "documentType": "bidders",
                "description": "Supplier Briefing 2 - Email Guidance",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/8b8333cd-7962-4272-aa62-1dd4f5735891",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            }
        ]
    },
    "tender": {
        "id": "Call Answering & Enquiry Service",
        "title": "Provision of call answering and enquiry management service for Housing Ombudsman",
        "description": "the Housing Ombudsman is keen to seek EOIs from interested suppliers in providing a front end call answering service to the Public for social housing related enquires. The service will also include the provision of some back office functions. The successful supplier can be located anywhere in the UK but will be providing the service to the Public as the front face of the Housing Ombudsman. The successful supplier will need to have an existing call management service and should be capable of managing email communication. The service provides key contact points for some vulnerable customers and the supplier needs to be capable of delivering an impartial but sensitive service. The Housing Ombudsman is an independent statutory body but funded by social landlord registration fees and therefore will be seeking value for money through this engagement. Additional information: The attachments provided will form part of the future ITT pack. Clarifications on these will NOT be taken at this point.",
        "status": "planned",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 100000,
            "currency": "GBP"
        },
        "value": {
            "amount": 160000,
            "currency": "GBP"
        },
        "communication": {
            "futureNoticeDate": "2017-01-03T00:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2017-02-27T00:00:00Z",
            "endDate": "2019-03-29T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        }
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/9mPB4CHM",
            "name": "HOUSING OMBUDSMAN SERVICE",
            "identifier": {
                "legalName": "HOUSING OMBUDSMAN SERVICE",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/9mPB4CHM"
            },
            "address": {
                "streetAddress": "Exchange Tower 1, Exchange Square London E14 9GE",
                "locality": "London",
                "postalCode": "E14 9GE",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Rosalind D'Cruz (commercial manager)",
                "email": "rdcruz@housing-ombudsman.org.uk",
                "telephone": "0207 421 3458"
            },
            "details": {
                "url": "http://www.housing-ombudsman.org.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/9mPB4CHM",
        "name": "HOUSING OMBUDSMAN SERVICE"
    }
}