{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-8309776d-6643-4e51-b41a-556174a818b6-2021-03-05T09:43:25Z",
    "date": "2021-03-05T09:43:25Z",
    "ocid": "ocds-b5fd17-8309776d-6643-4e51-b41a-556174a818b6",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "TPR1160",
        "title": "Contact Centre Services",
        "description": "Automatic enrolment is a Government initiative to help more people save for later life through a pension scheme at work. In the past, many workers missed out on valuable pension benefits, because their employer didn't offer them a pension, or they didn't apply to join their company's pension scheme. TPR is responsible for maximizing employer compliance with their automatic enrolment duties. If employers fail to comply, it has various powers available to it, such as (by way of example) issuing a compliance notice or penalty (fine). Employers can ask for a review of these notices. For this contract, the supplier will be operating a Contact Centre which will primarily deal with enquiries, a majority of these will be received by telephone and are basic enquiries. Enquiries will be principally from employers (large, medium and small businesses) and range from asking general advice about how to comply with AE duties, to more complex enquiries about specific areas of the AE legislation, or enforcement action being taken where an employer has not complied with their duties. Employer representatives such as accountants and IFAs may also call on an employer's behalf.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "75100000",
            "description": "Administration services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "bn1 4dw"
                    }
                ]
            }
        ],
        "value": {
            "amount": 1637512.5,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2020-12-04T17:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2021-03-01T00:00:00Z",
            "endDate": "2024-02-29T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/ahmV766A",
            "name": "DEPARTMENT FOR WORK AND PENSIONS",
            "identifier": {
                "legalName": "DEPARTMENT FOR WORK AND PENSIONS",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/ahmV766A"
            },
            "address": {
                "streetAddress": "The Pensions Regulator, Napier House, Trafalgar Place",
                "locality": "Brighton",
                "postalCode": "BN1 4DW",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Gina Colaci",
                "email": "gina.colaci@tpr.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-03017799",
            "name": "HINDUJA GLOBAL SOLUTIONS UK LIMITED",
            "identifier": {
                "legalName": "HINDUJA GLOBAL SOLUTIONS UK LIMITED",
                "scheme": "GB-COH",
                "id": "03017799"
            },
            "address": {
                "streetAddress": "266-270 Gunnersbury Avenue W4 5QB GB"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/ahmV766A",
        "name": "DEPARTMENT FOR WORK AND PENSIONS"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-8309776d-6643-4e51-b41a-556174a818b6-1",
            "status": "active",
            "date": "2021-02-25T00:00:00Z",
            "datePublished": "2021-03-05T09:43:25Z",
            "value": {
                "amount": 4912537.5,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-03017799",
                    "name": "HINDUJA GLOBAL SOLUTIONS UK LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2021-03-01T00:00:00Z",
                "endDate": "2024-02-29T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/ffe7f44a-5c38-4c36-aa63-81b3fc4ba64c",
                    "datePublished": "2021-03-05T09:43:25Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}