{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-89f2d05d-4a08-4900-b9de-ace86cc8f42d-2018-02-19T13:58:10Z",
    "date": "2018-02-19T13:58:10Z",
    "ocid": "ocds-b5fd17-89f2d05d-4a08-4900-b9de-ace86cc8f42d",
    "language": "en",
    "initiationType": "tender",
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        "id": "TfL 93781",
        "title": "Mystery Shopping and Customer Satisfaction for Call Centres",
        "description": "TfL is awarding a contract for: Customer Satisfaction Surveys - To carry out objective and actionable surveys automated real time customer satisfaction surveys triggered by recent interactions with the contact centre across telephony and correspondence channels. Mystery Shopper Surveys. - To carry out objective, high quality and actionable surveys on a 4 weekly basis across all TfL channels. Reporting for both Mystery Shopper and Customer Satisfaction. - To measure staff against quality performance criteria and the behaviours shown, - To assess performance throughout the period and year and provide concise and actionable feedback on whether our customer standards are bring met.",
        "status": "complete",
        "classification": {
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            "id": "73110000",
            "description": "Research services"
        },
        "items": [
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                "deliveryAddresses": [
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 660000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2017-12-04T23:59:59Z"
        },
        "contractPeriod": {
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            "endDate": "2023-03-31T23:59:59+01:00"
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            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/Zg6p7WX5",
            "name": "TRANSPORT FOR LONDON FINANCE LIMITED",
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                "legalName": "TRANSPORT FOR LONDON FINANCE LIMITED",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/Zg6p7WX5"
            },
            "address": {
                "streetAddress": "Windsor House 42-50",
                "locality": "LONDON",
                "postalCode": "SW1H0TL",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Alexandra Ebert-Brading",
                "email": "alexandraebertbrading@tfl.gov.uk",
                "telephone": "02030542245"
            },
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        {
            "id": "GB-COH-02776406",
            "name": "BPA CORPORATE FACILITATION LIMITED",
            "identifier": {
                "legalName": "BPA CORPORATE FACILITATION LIMITED",
                "scheme": "GB-COH",
                "id": "02776406"
            },
            "address": {
                "streetAddress": "First Floor, Milford House EX2 5AZ GB"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
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        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/Zg6p7WX5",
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            "status": "active",
            "date": "2018-02-07T00:00:00Z",
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            "value": {
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                "currency": "GBP"
            },
            "suppliers": [
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                    "name": "BPA CORPORATE FACILITATION LIMITED"
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            "contractPeriod": {
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                "endDate": "2023-03-31T23:59:59+01:00"
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                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/13260d38-70f9-44b6-9a80-61078d925bd3",
                    "datePublished": "2018-02-19T13:58:10Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "awardNotice",
                    "description": "OJEU Award Notice",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/f8fac672-8e5b-43c4-bae9-7f16e85032bf",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}