{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-91b5266f-bebd-4256-9a70-2293bac51f3e-2018-09-12T13:54:55+01:00",
    "date": "2018-09-12T13:54:55+01:00",
    "ocid": "ocds-b5fd17-91b5266f-bebd-4256-9a70-2293bac51f3e",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_185241/706549",
        "title": "Call Centre Services",
        "description": "CCWater is looking to place a call-off contract with a single supplier for the provision of inbound telephony, complaint and enquiry handling services to cover the overflow of inbound enquiries on occasions when demand exceeds our normal capacity to handle case load within our target closure periods. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.",
        "datePublished": "2018-09-12T13:54:55+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "North East",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "East Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Wales",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 1,
            "currency": "GBP"
        },
        "value": {
            "amount": 146000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2018-10-02T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2018-11-01T00:00:00Z",
            "endDate": "2022-10-31T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/156f5b98-12b4-4d15-adba-b70caf22bca7",
                "datePublished": "2018-09-12T13:54:55+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Link to eSourcing Portal",
                "url": "https://public.bravosolution.co.uk/consumer-council-water"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-84595",
            "name": "Consumer Council for Water",
            "identifier": {
                "legalName": "Consumer Council for Water"
            },
            "address": {
                "streetAddress": "1st Floor, Victoria Square House, 1 Victoria Square",
                "locality": "Birmingham",
                "postalCode": "B2 4AJ",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "procurement@ccwater.org.uk"
            },
            "details": {
                "url": "https://www.ccwater.org.uk/"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-84595",
        "name": "Consumer Council for Water"
    }
}