{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-a10ac809-3751-4eb3-9e06-b2bea6782e9d-2017-08-30T14:47:20+01:00",
    "date": "2017-08-30T14:47:20+01:00",
    "ocid": "ocds-b5fd17-a10ac809-3751-4eb3-9e06-b2bea6782e9d",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "NRW/CCT/9662/B - AWARD",
        "title": "9662 - Customer support officer for the customer contact centre in City Hall, Norwich - AWARD",
        "description": "Norwich city council has a busy customer contact centre and reception (based at City Hall, Norwich, NR2 1NH) welcoming around 100,000 customer per annum. Customers visit the contact centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc. The council has a need to provide a Customer support officer (CSO) who will be located in the customer contact centre on a daily basis. NoCC are offering an opportunity for a company to supply a CSO for a period of one year with an option to extend the contract for an additional two years (on a one year at a time basis). The council requirement is for a regular CSO and a relief CSO to be trained for this role. It has been proven that a regular \"face\" in the contact centre has a positive impact on the overall ambiance on a day to day basis with both customers and council staff alike. The new contract is planned to commence 18 July 2017 Please note that there are TUPE implications with this contract.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79710000",
            "description": "Security services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "79713000",
                "description": "Guard services"
            },
            {
                "scheme": "CPV",
                "id": "79620000",
                "description": "Supply services of personnel including temporary staff"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "NR2 1NH"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 78000,
            "currency": "GBP"
        },
        "value": {
            "amount": 96000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2017-06-12T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2017-07-18T00:00:00+01:00",
            "endDate": "2018-07-17T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-30302",
            "name": "Norwich City Council e-Tendering",
            "identifier": {
                "legalName": "Norwich City Council e-Tendering"
            },
            "address": {
                "streetAddress": "City Hall, St Peters Street",
                "locality": "Norwich",
                "postalCode": "NR2 1NH",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Gillian Newton",
                "email": "gilliannewton@norwich.gov.uk",
                "telephone": "01603 212169"
            },
            "details": {
                "url": "http://www.norwich.gov.uk/YourCouncil/Finance/Pages/Procurement.aspx"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-65924",
            "name": "NPSS Security Services Ltd",
            "identifier": {
                "legalName": "NPSS Security Services Ltd"
            },
            "address": {
                "streetAddress": "Hedgerow, Watton Road, Larling, Norfolk, United Kingdom, NR16 2AJ"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-30302",
        "name": "Norwich City Council e-Tendering"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-a10ac809-3751-4eb3-9e06-b2bea6782e9d-1",
            "status": "active",
            "date": "2017-06-19T00:00:00+01:00",
            "datePublished": "2017-08-30T14:47:20+01:00",
            "value": {
                "amount": 13.27,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-65924",
                    "name": "NPSS Security Services Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2017-07-18T00:00:00+01:00",
                "endDate": "2018-07-17T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/ea95337f-7b2d-444e-9f61-42460c23c954",
                    "datePublished": "2017-08-30T14:47:20+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}