{
    "tag": [
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    "date": "2020-02-12T15:46:06Z",
    "ocid": "ocds-b5fd17-a2b42685-175e-4948-8767-6529121cee82",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "20003",
        "title": "Applicant, Student and Alumni CRM Project - 2020",
        "description": "The supply and implementation of a new Contact Centre and Student Customer Relationship Management (CRM) system for the University of Hertfordshire. There are two lots and tenderers may bid for either or both lots. Lot 1: Multi-Channel Contact Centre Lot 2: Customer Relationship Management (CRM) System It is anticipated that the Multi-Channel service will provide the interface between external engagement services and the CRM system. It is anticipated that the CRM will the interfacing service and foundational database for customer information as collected from various internal and external sources. Please express interest and download the tender documents for full information. Additional information: Is a Recurrent Procurement Type? : No",
        "datePublished": "2020-02-12T15:46:06Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "48445000",
            "description": "Customer Relation Management software package"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "48219300",
                "description": "Administration software package"
            },
            {
                "scheme": "CPV",
                "id": "72212445",
                "description": "Customer Relation Management software development services"
            },
            {
                "scheme": "CPV",
                "id": "48000000",
                "description": "Software package and information systems"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "AL10 9AB"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2020-03-13T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2020-09-01T00:00:00+01:00",
            "endDate": "2023-09-01T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "goods",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/7de5d3a7-7139-4ec9-a8d0-92b3ecf6625e",
                "datePublished": "2020-02-12T15:46:06Z",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Additional information on how to apply for this contract",
                "url": "https://in-tendhost.co.uk/universityofhertfordshire/aspx/"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-50482",
            "name": "University of Hertfordshire",
            "identifier": {
                "legalName": "University of Hertfordshire"
            },
            "address": {
                "streetAddress": "College Lane, Hatfield",
                "locality": "Hertfordshire",
                "postalCode": "AL10 9AB",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Jenna Pickering",
                "email": "j.pickering@herts.ac.uk",
                "telephone": "01707 284091"
            },
            "details": {
                "url": "http://www.herts.ac.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-50482",
        "name": "University of Hertfordshire"
    }
}