{
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    "id": "ocds-b5fd17-a5ee5699-0df2-4a7b-b9fb-08d8e8a4467d-2024-06-25T17:45:11+01:00",
    "date": "2024-06-25T17:45:11+01:00",
    "ocid": "ocds-b5fd17-a5ee5699-0df2-4a7b-b9fb-08d8e8a4467d",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "MT232206",
        "title": "Call Centre Solution",
        "description": "To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "64200000",
            "description": "Telecommunications services"
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        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
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                        "region": "South East",
                        "countryName": "United Kingdom"
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                        "countryName": "United Kingdom"
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        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2023-11-21T13:00:00Z"
        },
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            "endDate": "2029-12-01T23:59:59Z"
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        "suitability": {
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            "vcse": false
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        "mainProcurementCategory": "services"
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    "parties": [
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            "id": "GB-CFS-238062",
            "name": "Southern Housing",
            "identifier": {
                "legalName": "Southern Housing"
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            "address": {
                "streetAddress": "59-61 Clerkenwell Road",
                "locality": "London",
                "postalCode": "EC1M 5LA",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "procurement@southernhousing.org.uk",
                "telephone": "+44 8001216060"
            },
            "details": {
                "url": "http://www.southernhousing.org.uk"
            },
            "roles": [
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        {
            "id": "GB-CFS-287239",
            "name": "8x8 UK Limited",
            "identifier": {
                "legalName": "8x8 UK Limited",
                "scheme": "GB-COH"
            },
            "address": {
                "streetAddress": "Oxford House, Bell Business Park, Aylesbury"
            },
            "roles": [
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    "buyer": {
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            "status": "active",
            "date": "2024-03-29T00:00:00Z",
            "datePublished": "2024-06-25T17:45:11+01:00",
            "value": {
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                "currency": "GBP"
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            "suppliers": [
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                    "name": "8x8 UK Limited"
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            ],
            "contractPeriod": {
                "startDate": "2024-12-02T00:00:00Z",
                "endDate": "2029-12-01T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/c27704df-b075-47c2-b437-f08a98f44de1",
                    "datePublished": "2024-06-25T17:45:11+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.",
                    "url": "https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUN168316"
                }
            ]
        }
    ]
}