{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-a65e11a4-23dc-41bf-bac8-c98c7516d13a-2023-11-22T09:03:03Z",
    "date": "2023-11-22T09:03:03Z",
    "ocid": "ocds-b5fd17-a65e11a4-23dc-41bf-bac8-c98c7516d13a",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "ACC001-DN679007-63967852",
        "title": "ITT for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services",
        "description": "Working in partnership with Accent and its other agencies to enable delivery of its corporate strategy in an efficient manner, Accent are looking for a single Contractor to deliver high quality comprehensive Out of Hours Contact Center Services. Including but not limited to: Out of Hours Contact Center Call Handling, Planned / Scheduled call handling Overflow Call Handling The successful Contractor will have an experienced skill set and a proven track record of providing a similar out of hours contact center provision. A combination of key proposals for service delivery, strong quality offerings, and contract management alongside keen commercial pricing are fundamental parts of this contract, with high expectations of the appointed Contractor's abilities to support and add value to Accent in a tangible and meaningful manner. Initial contract term is 36 months (3 Years) with the option to extend by 2 x 12 months - at Accent's discretion.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "64000000",
            "description": "Postal and telecommunications services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 149700,
            "currency": "GBP"
        },
        "value": {
            "amount": 249500,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2023-08-14T15:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2023-10-26T00:00:00+01:00",
            "endDate": "2026-10-25T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-95361",
            "name": "Accent Housing",
            "identifier": {
                "legalName": "Accent Housing"
            },
            "address": {
                "streetAddress": "Charlestown House, Acorn Park Industrial Estate, Charlestown",
                "locality": "Shipley",
                "postalCode": "BD17 7SW",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Amy Armitage",
                "email": "amy.armitage@accentgroup.org",
                "telephone": "+44 12740654420"
            },
            "details": {
                "url": "http://www.accentgroup.org/"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-265205",
            "name": "SPS Doorguard Limited",
            "identifier": {
                "legalName": "SPS Doorguard Limited"
            },
            "address": {
                "streetAddress": "The Octagon 35 Baird Street Glasgow G4 0EE"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-95361",
        "name": "Accent Housing"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-a65e11a4-23dc-41bf-bac8-c98c7516d13a-1",
            "status": "active",
            "date": "2023-09-18T00:00:00+01:00",
            "datePublished": "2023-11-22T09:03:03Z",
            "value": {
                "amount": 149700,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-265205",
                    "name": "SPS Doorguard Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2023-10-26T00:00:00+01:00",
                "endDate": "2026-10-25T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/1038d683-e8bb-432b-93b1-9676fce9c6ee",
                    "datePublished": "2023-11-22T09:03:03Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "description": "Advert",
                    "url": "https://procontract.due-north.com/Advert?advertId=9b28ae7e-4326-ee11-8123-005056b64545"
                }
            ]
        }
    ]
}