{
    "tag": [
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    "id": "ocds-b5fd17-a85068b8-0220-487d-88b3-df642c105e37-2021-09-17T12:12:35+01:00",
    "date": "2021-09-17T12:12:35+01:00",
    "ocid": "ocds-b5fd17-a85068b8-0220-487d-88b3-df642c105e37",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "SOUTHWARK-DN568711-93073734",
        "title": "Independent Health Complaints Advocacy Service (IHCAS)",
        "description": "Description: The London Borough of Southwark intends to procure a new Independent Health Complaints Advocacy Service. The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government. The current contract ends on March 31st 2022. Southwark is looking for an experienced provider who understands the key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, and to assist them in finding a resolution to their complaint(s) about the care or treatment they received. The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations. The service will support patients, service users, residents, their family, carer or representative with a complaint or grievance related to any aspect of healthcare, including complaints about poor treatment or service provided through health services in England. The Service will also support individual complaints when they concern health and social care services, supporting them client through the appropriate complaints process(es). This may result in the supporting an individual through to the Local Government Ombudsman or Health Service Ombudsman",
        "datePublished": "2021-09-17T12:12:35+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "85000000",
            "description": "Health and social work services"
        },
        "additionalClassifications": [
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                "scheme": "CPV",
                "id": "85300000",
                "description": "Social work and related services"
            }
        ],
        "items": [
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                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 300000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2021-10-22T17:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-04-01T00:00:00+01:00",
            "endDate": "2025-04-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/6b283b66-d7a4-4bdd-a139-954fbd3f1036",
                "datePublished": "2021-09-17T12:12:35+01:00",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-49530",
            "name": "London Borough of Southwark",
            "identifier": {
                "legalName": "London Borough of Southwark"
            },
            "address": {
                "streetAddress": "Southwark Council, 160 Tooley Street",
                "locality": "London",
                "postalCode": "SE1 2QH",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Angus Lyon",
                "email": "Angus.Lyon@southwark.gov.uk",
                "telephone": "+44 2075255000"
            },
            "details": {
                "url": "http://www.southwark.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-49530",
        "name": "London Borough of Southwark"
    }
}