{
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        "compiled"
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    "date": "2022-10-24T12:02:59+01:00",
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    "language": "en",
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    "tender": {
        "id": "22-F-09-62",
        "title": "Death Claims Management Review",
        "description": "Atos processes death claims on behalf of NS&I. This involves assessing claims for funds submitted by or on behalf of beneficiaries after the death of an NS&I customer. Simple claims are handled in Chennai; complex claims are referred to a team in the UK. The objective of this review is to assess the design and effectiveness of Atos' controls operating in this process. The main areas to cover are: * Atos' UK based controls over the death claim process in Chennai * Court Funds Office death claims * Robotic chat automation and the development of this project * Application and removal of blocker markers on customer profiles * Automated blanket tracing of customers' connected product holdings The review will not cover: * Blanket tracing of lost/dormant customers * Payment processes * Testing of death claim handling or call sampling. Risks: * Fraudulent claims are not identified; * Delays in processing claims lead to complaints * Errors in processing claims lead to complaints and financial loss. * Blockers, markers and account information are incorrectly applied to deceased customer profiles. This contract is Framework further competition via Lot 1 of Crown Commercial Service Framework RM6188, 'Audit and Assurance Services'.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79212200",
            "description": "Internal audit services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "SW1P 3BT"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2022-09-09T16:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-10-05T00:00:00+01:00",
            "endDate": "2023-04-04T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-224758",
            "name": "NS&I",
            "identifier": {
                "legalName": "NS&I"
            },
            "address": {
                "streetAddress": "20 Great Smith Street",
                "locality": "London",
                "postalCode": "SW1P 3BT",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Jack Burgess",
                "email": "jack.burgess@nsandi.com"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-11378449",
            "name": "Guidehouse Europe Ltd",
            "identifier": {
                "legalName": "Guidehouse Europe Ltd",
                "scheme": "GB-COH",
                "id": "11378449"
            },
            "address": {
                "streetAddress": "Level 7 & 8 Angel Court, 1 Angel Court, London, EC2R 7HJ"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
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        }
    ],
    "buyer": {
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    "awards": [
        {
            "id": "ocds-b5fd17-b4ad427e-a17c-42a1-ac7a-c5c537dd2a26-1",
            "status": "active",
            "date": "2022-09-28T00:00:00+01:00",
            "datePublished": "2022-10-24T12:02:59+01:00",
            "value": {
                "amount": 0,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-11378449",
                    "name": "Guidehouse Europe Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-10-05T00:00:00+01:00",
                "endDate": "2023-04-04T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/02f155be-a331-4633-8be9-46e0c4f44edd",
                    "datePublished": "2022-10-24T12:02:59+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "description": "Click above to Apply (link to e-procurement portal)",
                    "url": "https://app.panacea-software.com/nsandi/"
                }
            ]
        }
    ]
}