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    "id": "ocds-b5fd17-b5711e51-660b-494b-8914-09583e8df6e6-2018-07-03T09:40:09+01:00",
    "date": "2018-07-03T09:40:09+01:00",
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        "id": "NRW/CCT/9761/B",
        "title": "Furniture for Norwich City Council's customer contact centre",
        "description": "Norwich City Council has a busy customer contact centre (based at City Hall, Norwich, NR2 1NH) welcoming around 100,000 customer per annum. Customers visit the contact centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc. The existing contact centre is to be adapted to form one large hall in which the various departments within the council will conduct business with their customers. The emphasis of the re-designed contact centre will be for customers to benefit from either 'self-service' or if preferred an appointment based system to meet \"face to face\" with council staff. The contact centre layout is to be remodelled and all furniture will be replaced to enable council staff to \"walk the floor\" and talk to / direct customers to where they need to be or to sit with customers to conduct their business using \"mobile\" computer tablets. The council is looking for a supplier or a combination of suppliers to supply the furniture required to launch the new contact centre later this year.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "39100000",
            "description": "Furniture"
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                "deliveryAddresses": [
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                        "region": "East of England",
                        "countryName": "United Kingdom"
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                ]
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        ],
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2018-06-13T23:59:59+01:00"
        },
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            "name": "Norwich City Council",
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                "streetAddress": "City Hall",
                "locality": "NORWICH",
                "postalCode": "NR21NH",
                "countryName": "England"
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            "contactPoint": {
                "name": "Gilly Newton",
                "email": "procurement@norwich.gov.uk"
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                "id": "02542123"
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            "address": {
                "streetAddress": "1392 Leeds Road BD3 7AE GB"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
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        },
        {
            "id": "GB-COH-01779525",
            "name": "PORTSDOWN OFFICE LIMITED",
            "identifier": {
                "legalName": "PORTSDOWN OFFICE LIMITED",
                "scheme": "GB-COH",
                "id": "01779525"
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            "address": {
                "streetAddress": "NORTHGATE CHICHESTER WEST SUSSEX PO19 1BE GB"
            },
            "details": {
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            "roles": [
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        },
        {
            "id": "GB-COH-03352929",
            "name": "Bates Office Services Ltd",
            "identifier": {
                "legalName": "Bates Office Services Ltd",
                "scheme": "GB-COH",
                "id": "03352929"
            },
            "address": {
                "streetAddress": "A1 - A4 Knights Park Industrial Estate Rochester ME2 2LS GB"
            },
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