{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-ba52ad6d-5202-4077-992e-69eb09de86fa-2025-01-30T16:37:24Z",
    "date": "2025-01-30T16:37:24Z",
    "ocid": "ocds-b5fd17-ba52ad6d-5202-4077-992e-69eb09de86fa",
    "language": "en",
    "initiationType": "tender",
    "title": "RFI - Customer Video Triage Technology",
    "planning": {
        "milestones": [
            {
                "id": "1",
                "title": "Engagement end date",
                "type": "engagement",
                "dueDate": "2025-02-20T23:59:59Z"
            }
        ],
        "documents": [
            {
                "id": "1",
                "documentType": "marketEngagementNotice",
                "description": "Early engagement notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/87c0f328-e0e3-41cf-94be-a0a0d3cc1b34",
                "datePublished": "2025-01-30T16:37:24Z",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "tender": {
        "id": "CHPH001-DN761396-13571277",
        "title": "RFI - Customer Video Triage Technology",
        "description": "CHP are seeking information on the potential of customer video triage technology in our customer service department. The purpose of this Request for Information (RFI) exercise is to: * assess the capabilities within current markets to deliver a potential solution * allow CHP to assess supplier responses to help us to refine the specification and requirements of any potential future procurement process * enable CHP to develop its knowledge understanding of the market This exercise is a RFI as part of a market consultation, it does not constitute a formal procurement process or Invitation to Tender. Additional information: Please submit RFIs via the ProContract e-tendering portal. You can access the RFI document on the ProContract portal: https://procontract.due-north.com/Advert/Index?advertId=569606e0-22df-ef11-8133-005056b64545 If your organisation is not registered on ProContract click on the following link https://procontract.due-north.com/register, and complete the free registration process.",
        "status": "planning",
        "classification": {
            "scheme": "CPV",
            "id": "48500000",
            "description": "Communication and multimedia software package"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "suitability": {
            "sme": true,
            "vcse": true
        }
    },
    "parties": [
        {
            "id": "GB-CFS-211287",
            "name": "CHP",
            "identifier": {
                "legalName": "CHP"
            },
            "address": {
                "streetAddress": "Myriad House, 33 Springfield Lyons Approach",
                "locality": "Chelmsford",
                "postalCode": "CM2 5LB",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "procurement@chp.org.uk"
            },
            "details": {
                "url": "https://www.chp.org.uk/"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-211287",
        "name": "CHP"
    }
}