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        "id": "ACC001-DN594704-85311764",
        "title": "Contact Centre as a Service (CCaaS)",
        "description": "Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS). The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications. Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable. The service will provide the business with a future looking solution that is suitable for its needs.",
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                "deliveryAddresses": [
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                        "region": "England",
                        "countryName": "United Kingdom"
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                    {
                        "region": "England",
                        "countryName": "United Kingdom"
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        "value": {
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            "currency": "GBP"
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        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2022-03-04T14:00:00Z"
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            "endDate": "2025-07-26T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services",
        "documents": [
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                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
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                "datePublished": "2022-01-28T14:03:32Z",
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                "url": "https://www.contractsfinder.service.gov.uk/Notice/f5c9dd2d-8973-4c5b-8a85-cedf40569248",
                "datePublished": "2022-01-31T15:20:23Z",
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    "parties": [
        {
            "id": "GB-CFS-94256",
            "name": "Accent Housing",
            "identifier": {
                "legalName": "Accent Housing"
            },
            "address": {
                "streetAddress": "Charlestown House, Acorn Park Industrial Estate, Charlestown",
                "locality": "Shipley",
                "postalCode": "BD17 7SW",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "Procurement@AccentGroup.org"
            },
            "details": {
                "url": "http://www.accentgroup.org/"
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            "roles": [
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        }
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    "buyer": {
        "id": "GB-CFS-94256",
        "name": "Accent Housing"
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}