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Drive customer focussed culture A delivery partner will need to work with key stakeholders to answer the following questions * What capabilities and skills do we need to meet future demand for our services, what are the options for accessing these and what are the wider organisational implications? * How can we optimise our resource and capacity, and what are the wider organisational implications? * What does a successful culture for hybrid working look like, and how can we foster this over time? * What are the timelines and level of investment for each of the above? Contract deliverables A. We understand the options and approaches to develop and/or access future skills and capability 1) Produce a report setting out the options and approaches we could consider, to develop and/or access future skills and capability. a) Research should consider how other organisations use different methods to develop and/or access skills and capability. 2 b) Options analysis should include assessment against agreed success criteria, indicative timeline, activity, benefits, risks, dependencies, wider implications, and high-level costing. B. 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