{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-c1bc35a2-2574-44b0-947e-5139fc31dfc2-2021-11-08T08:22:06Z",
    "date": "2021-11-08T08:22:06Z",
    "ocid": "ocds-b5fd17-c1bc35a2-2574-44b0-947e-5139fc31dfc2",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "Customer Satisfaction Surveys",
        "title": "Customer Satisfaction Surveys",
        "description": "Anchor's overarching ambition is to be recognised by our customers and other stakeholders as the best provider of housing and care services to older people. Our customer principles are: * Do what's right * Right first time, every time * Empowerment and front line ownership of the customer relationship * Create one touch processes with single point of contact * Ensure every step adds value * Don't design processes or procedures around failure Our customer plan is: * Improve customer satisfaction across all services to upper quartile levels * Truly customer centric approach - putting customers at the heart of all decision making * Culture of be the best in everything we do, in both our service and the handling of complaints at source wherever possible. * Challenge and eradicate poor service everywhere * Shift consultation to genuine engagement in decision making and continual improvement Our aim is to put in place a provider who can satisfy the customer satisfaction survey requirement in support of the aforementioned plan Anchor plan on running an SQ for the provision of a number of separate surveys running as a programme from 2022 - 2025. We are looking for end to end management of the process from concept through to delivery and insight. The programme is as follows (these may be subject to change): ? Anchor Housing Satisfaction Survey ? Anchor Responsive Repairs Satisfaction Survey ? Anchor Planned Works Satisfaction Survey ? Anchor On Call Satisfaction Survey ? Anchor Villages Satisfaction Survey ? Anchor Extracare Satisfaction Survey ? Anchor Complaint Handling Satisfaction Survey ? Anchor New Developments Satisfaction Survey ? Anchor Annual Care Services Satisfaction Survey The above surveys will be carried out in a number of ways including postal, paper and online. We also require detailed analysis and reporting on the above surveys. Additional information: The dates and the scope included in this notice may be subject to change.",
        "datePublished": "2021-11-08T08:22:06Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79342311",
            "description": "Customer satisfaction survey"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "BD1 2ST"
                    },
                    {
                        "region": "North East",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "East Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South West",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 1,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Restricted procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2021-12-17T00:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2022-04-01T00:00:00+01:00",
            "endDate": "2025-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/dfc47560-35cf-4a0d-8f16-e8462cc42ad6",
                "datePublished": "2021-11-08T08:22:06Z",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-188415",
            "name": "Anchor Hanover",
            "identifier": {
                "legalName": "Anchor Hanover"
            },
            "address": {
                "streetAddress": "2 Godwin St",
                "locality": "Bradford",
                "postalCode": "bd12st",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Samuel Roscoe",
                "email": "sam.roscoe@anchor.org.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-188415",
        "name": "Anchor Hanover"
    }
}