{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-c1e212df-d240-4245-871f-1a086bcae922-2021-02-16T17:41:31Z",
    "date": "2021-02-16T17:41:31Z",
    "ocid": "ocds-b5fd17-c1e212df-d240-4245-871f-1a086bcae922",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "STROUD001-DN527379-61041665",
        "title": "Digital Platform",
        "description": "The Council is planning to deliver significant improvements to its services for Council employees and the communities it serves. It will achieve this by implementing a cloud-based Digital Platform for online services. The Council also plans to adopt an on-going Platform support model that enables it to make niche changes to the Platform, so it is not entirely reliant on the Supplier. In terms of Platform functionality, at a minimum, it must be able to offer: * A customer's account * A strong CRM capability including single view of customer * Case management, workflow and back office integration * Channel shift to increase self-service. Also, it should have a community extranet and an ability to 'push' notifications to Council communities via a range of mobile devices. The Platform will allow the Council to offer services 24 x 7 x 365, in order to improve user satisfaction, with a high proportion of transactions being completed as a single ('straight through') process from front to back office systems. It must also provide customers with regular updates on their requests through automated notifications.",
        "datePublished": "2021-02-16T17:41:31Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "72260000",
                "description": "Software-related services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "South West",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 400000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2021-03-23T17:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2021-05-17T00:00:00+01:00",
            "endDate": "2024-05-16T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/0a09f3dd-28dc-485c-9fd2-178c0d3da22c",
                "datePublished": "2021-02-16T17:41:31Z",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Please view and send messages via the Procument Portal",
                "url": "http://www.supplyingthesouthwest.org.uk"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-209",
            "name": "Stroud District Council",
            "identifier": {
                "legalName": "Stroud District Council"
            },
            "address": {
                "streetAddress": "Ebley Mill, Ebley Wharf",
                "locality": "Stroud",
                "postalCode": "GL5 4UB",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Jo Spain",
                "email": "jo.spain@stroud.gov.uk",
                "telephone": "+44 1453754589"
            },
            "details": {
                "url": "http://www.stroud.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-209",
        "name": "Stroud District Council"
    }
}