{
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    "date": "2020-12-08T10:57:17Z",
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    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "PS/19/119",
        "title": "Provision of Strategic Telephony Services",
        "description": "Utilised CCS framework- Network Services 2-RM3808 Award published for transparency. The Agency solution encompasses all of the features below: New back office telephony solution (Handsets, voicemail) Replacement of existing contact centre technologies such as WFM, Speech Analytics, telephony, digital channels and chat bots 'Drag and drop' style IVR administration for ease and speed of use Scalable cloud solution, pay for what we use Regular product releases and use of the latest product version Ability to develop and administer the solution in-house Suite of new technologies for the Agency: Digital Signage Customer Satisfaction Surveys IVR Bots Quality Monitoring Text Analytics Natural Voice IVRs This contract has been awarded for a duration of 5 years with the option to extend for a further 1+1 year.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "32500000",
            "description": "Telecommunications equipment and supplies"
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            "currency": "GBP"
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            "currency": "GBP"
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        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
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            "name": "Driver & Vehicle Licensing Agency",
            "identifier": {
                "legalName": "Driver & Vehicle Licensing Agency",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/NsBK36A7"
            },
            "address": {
                "streetAddress": "Longview Road,Clase",
                "locality": "SWANSEA",
                "postalCode": "SA67JL",
                "countryName": "Wales"
            },
            "contactPoint": {
                "name": "Nicola Harper",
                "email": "nicola.harper@dvla.gov.uk",
                "telephone": "01792 788231"
            },
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            "name": "WAVENET LIMITED",
            "identifier": {
                "legalName": "WAVENET LIMITED",
                "scheme": "GB-COH",
                "id": "03919664"
            },
            "address": {
                "streetAddress": "Second Floor, One Central Boulevard,Central Boulevard, Blythe Valley, Shirley SOLIHULL West Midlands B90 8BG GB"
            },
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                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/086b0d6a-de04-4f6f-a287-8ac218aea50c",
                    "datePublished": "2020-12-08T10:57:17Z",
                    "format": "text/html",
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