{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-cd583740-dab3-4aaf-8a2c-3e307404f42b-2019-05-15T11:22:28+01:00",
    "date": "2019-05-15T11:22:28+01:00",
    "ocid": "ocds-b5fd17-cd583740-dab3-4aaf-8a2c-3e307404f42b",
    "language": "en",
    "initiationType": "tender",
    "title": "To supply a Customer Experience Hub for our NCS programme",
    "planning": {
        "milestones": [
            {
                "id": "1",
                "title": "Engagement end date",
                "type": "engagement",
                "dueDate": "2019-05-21T23:59:59+01:00"
            }
        ],
        "documents": [
            {
                "id": "1",
                "documentType": "marketEngagementNotice",
                "description": "Early engagement notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/1cf437a5-10b8-4b40-b184-50494a99ff5d",
                "datePublished": "2019-05-15T11:22:28+01:00",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "tender": {
        "id": "EFL Trust - NCS Customer Experience Hub",
        "title": "To supply a Customer Experience Hub for our NCS programme",
        "description": "We have a potential opportunity for an organisation to provide a Customer Experience Hub for our national citizen service (NCS) youth programme. The Customer Experience Hub must manage the Service User conversion journey and deliver customer services; in-bound and out-bound channels including, but not limited to calls, email, SMS and live chat using the processes set out by the EFL Trust.",
        "status": "planning",
        "classification": {
            "scheme": "CPV",
            "id": "64214000",
            "description": "Dedicated-business telephone network services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "79342300",
                "description": "Customer services"
            },
            {
                "scheme": "CPV",
                "id": "79512000",
                "description": "Call centre"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "suitability": {
            "sme": true,
            "vcse": true
        }
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/wEA89qVF",
            "name": "THE FOOTBALL LEAGUE (COMMUNITY) LIMITED",
            "identifier": {
                "legalName": "THE FOOTBALL LEAGUE (COMMUNITY) LIMITED",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/wEA89qVF"
            },
            "address": {
                "streetAddress": "EFL Trust, EFL House, West Cliff",
                "locality": "Preston",
                "postalCode": "PR1 8HU",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Ed Livesey",
                "email": "elivesey@efltrust.com",
                "telephone": "01772325800"
            },
            "details": {
                "url": "http://www.efltrust.com"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/wEA89qVF",
        "name": "THE FOOTBALL LEAGUE (COMMUNITY) LIMITED"
    }
}