{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-cda06c4f-69e1-4e9b-b79a-65b375dbb3c4-2021-01-27T13:55:31Z",
    "date": "2021-01-27T13:55:31Z",
    "ocid": "ocds-b5fd17-cda06c4f-69e1-4e9b-b79a-65b375dbb3c4",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BIP564456599",
        "title": "GB-Southampton: Contact Centre Transformation Partner",
        "description": "OS have an ambitious growth strategy, targeting new audiences and products supported by a customer transformation strategy designed to meet the needs of our diverse audience groups - consumer, leisure, business, government, international, developers & partners - each with tailored customer journeys and on-brand experiences across multiple touchpoints. We are looking for a supplier to work with us on a consultancy basis to develop and implement our customer transformation strategy, with a particular focus on our Contact Centre. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.",
        "datePublished": "2021-01-27T13:55:31Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79400000",
            "description": "Business and management consultancy and related services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 100000,
            "currency": "GBP"
        },
        "value": {
            "amount": 500000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2021-02-10T17:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2021-02-22T00:00:00Z",
            "endDate": "2022-02-21T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/43d419d0-984f-4505-8351-06c4fce2c936",
                "datePublished": "2021-01-27T13:55:31Z",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Please follow this link to view the notice.",
                "url": "https://www.delta-esourcing.com/tenders/UK-GB-Southampton:-Contact-Centre-Transformation-Partner/443KSVGF3F"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-161087",
            "name": "Ordnance Survey Ltd",
            "identifier": {
                "legalName": "Ordnance Survey Ltd"
            },
            "address": {
                "streetAddress": "Adanac Park",
                "locality": "Southampton",
                "postalCode": "SO16 0AS",
                "countryName": "UK"
            },
            "contactPoint": {
                "name": "Steve Douch",
                "email": "steve.douch@os.uk",
                "telephone": "07557926039"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-161087",
        "name": "Ordnance Survey Ltd"
    }
}